Medical Front Office Receptionist

Neuro Wellness Spa is recruiting a Medical Front Office Assistant for a full-time position.

Since 2009, Neuro Wellness Spa’s dedicated, knowledgeable and compassionate team has worked to ensure our patients receive the highest quality, most comprehensive mental healthcare possible. As a premier provider of rTMS, Spravato Ketamine therapy and psychopharmacology, Neuro Wellness Spa continues to expand throughout Southern California with locations in Manhattan Beach, Torrance, Santa Monica, Beverly Hills, Westlake Village and upcoming locations in Long Beach, Marina Del Rey, Pasadena and upcoming Brea location.

We are currently seeking a highly-organized, friendly and compassionate assistant with experience working in a clinical setting. With access to renowned amenities of Southern California, this full-time position offers competitive hourly compensation as well as the opportunity to support a team of experienced clinicians dedicated to exceptional patient care.

The ideal candidate is highly organized and able to manage prescriber schedules; establish, update and maintain all client databases; and schedule appointments. We are looking for a friendly person who puts our patients at ease and enjoys building relationships with the team.

If you fit this description and have at least three years of experience working in a clinical setting, please contact us. Preference will be given to individuals who have completed a medical office assistant training program.

• Welcome patients as they contact the office personally or by telephone, and explain the services available, payment categories, and billing procedures
• Answer multiple phone lines; directs calls and takes messages as needed including pharmacy calls, medical records requests and authorizations for medications
• Verify patient information and insurance eligibility; collects payments and copayments prior to patient appointments
• Direct patients to complete forms and processes patient-related intake, prescription refill and disability paperwork in DrChono EHR
• Inform providers of no shows and cancellations
• Schedule appointments or follow-up appointments for patients using DrChrono EHR
• Contact bumped patients and reschedules appointments as appropriate
• Perform various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned
• Maintain clinic patient flow, balancing registration requirements and documents, patient appointment times and non-appointment activities.
• Maintain work area and lobby in neat manner
• Any additional duties as assigned by manager

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DEI Statement:The Company is dedicated to creating a workplace that values and respects every individual. Our commitment to diversity, equity, and inclusion drives us to foster an environment where all backgrounds, perspectives, and experiences are welcomed and valued. We believe that a diverse team enhances our ability to innovate and serve our community effectively. We strongly encourage applicants from all walks of life to apply and join us in our mission to make a positive impact.

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Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Medical Specialty:

• Psychiatry

Schedule:

• 5x8
• Monday to Friday
• No weekends

Application Question(s):

• What EHR/EMR systems have you used?
• What attracts you to mental health?

Education:

• High school or equivalent (Required)

Experience:

• Phone etiquette: 2 years (Required)
• Medical receptionist: 2 years (Required)
• Appointment scheduling: 2 years (Required)
• Microsoft Excel: 2 years (Required)
• Microsoft Word: 2 years (Required)
• EMR systems: 2 years (Required)
• Customer service: 2 years (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Santa Monica, CA 90405 (Required)

Ability to Relocate:

• Santa Monica, CA 90405: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $24