Administrative Assistant/Scheduling Coordinator

Neurobehavioral Center for Growth (NBCG) is a mental and behavioral health clinic that has grown quickly since we opened our doors in 2012. This position is ideal for anyone interested in helping change lives and help families by supporting our ABA (autism services) team. We are earnestly looking to hire a dedicated, competent and caring individual to assist in administering and growing our ABA program.

This position will be scheduled Monday through Wednesday 9am to 5pm in our South Ogden offices. There is potential to grow into a full time position based on performance and success in the role.

We seek someone who is reliable, proactive, efficient and personable. This position requires experience with scheduling various staff and/or clients across different platforms. Scheduling our therapists and technicians is a primary task of this job, though there are many other responsibilities that are part of this position. Problem-solving in a fast-paced environment is crucial to succeeding in this role. Being able to communicate clearly and promptly will be necessary to work efficiently with the rest of our admin team and clinicians.

If you are someone who wants to make a difference in the lives of others, we urge you to apply for this position!

Requirements:

• At least 2 years' experience scheduling staff and clients/customers
• Customer/patient service experience
• Healthcare-related industry experience preferred including using an EHR, though not required
• Must be personable, professional and reliable
• High school diploma
• Associate or Bachelor's in a related field preferred
• Full-time availability
• In-office position

Responsibilities:

• Daily scheduling of clients and staff, including making daily adjustments per client/staff cancellations or changes.
• Creating set, reoccurring schedules for staff and clients for the summer and fall months.
• Scheduling sessions for ABA Services for clients and RBTs based on their reported availability. Sessions are scheduled for 2-4 hours a day and can be scheduled 5 days each week depending on the hours authorized by the client’s insurance.
• Notifying the client’s family with session times available and confirming sessions with the family before adding the session to the RBTs schedule. Once sessions have been confirmed with the family, sending a copy of the schedule to the RBT so that they can contact the BCBA for session details.
• Update the sessions scheduled in individual calendar for each RBT’s sessions scheduled.
• Add Sessions in Teams and update each week to share with the RBT’s by the end of the day, each Friday.
• Update all sessions on the ABA centers schedules.
• Reviewing and updating patient and staff information across all program trackers and records systems.
• Making calls to potential clients regarding ABA services, policies and procedures.
• Making calls to collect outstanding bills, taking payments over the phone and assisting with basic payment questions.
• Coordinating and communicating with 3rd-party insurance billers to ensure patient information is correct.
• Onboarding new clients regarding non-clinical expectations for ABA services at NBCG.
• Knowing and being able to clearly communicate ABA-specific policies and procedures.
• Enforcing policies, especially cancellation and other client-focused policies.
• Collaborating with the rest of ABA administrative team to resolve any problems the program faces.
• Ensuring patient and staff data and records are accurate and up-to-date.
• Interacting with technicians and therapists on a daily basis to resolve their scheduling and staffing concerns.
• Attending meetings required for the ABA administrative team.
• Any and all other tasks that are reasonably related to accomplishing the goals of the ABA program.

Salary : $18