Medical Administrative Assistant

About Us 

From ABA therapy and mental health services—including assessment and treatment—to TMS for depression, speech therapy and learning disability support, and medication management—Neurobehavioral Center for Growth offers personalized care designed to empower individuals to reach their potential. 

We serve children, teens, adults, and families all across the state of Utah. We have centers in Bountiful, Layton, Ogden, and Salt Lake City. Our team includes Therapists, Psychologists, Registered Behavior Technicians, Board Certified Behavioral Analysts, Nurse Practitioners and MDs focused on behavioral health. 

We believe in empowering every individual to find purpose, productivity, and connection as they work to reach their potential. Our treatment paths are layered and nuanced—just like the incredible people we serve. 

We are thrilled to expand our team and are seeking a compassionate and dedicated Medical Administrative Assistant in our Bountiful office to play a pivotal role in our medical office, supporting our patients and contributing to the smooth running of our clinic. 

Join our dynamic and growing medical team at Neurobehavioral Center for Growth, where we are dedicated to supporting our patients in improving their mental health and enhancing their daily lives. 

Responsibilities: 

• Daily office attendance, serving as the welcoming face of our medical clinic. Facilitating patient check-ins, collecting copays, updating patient demographics and contributing to the smooth functioning of the office on a day-to-day basis 
• Communicate with providers and clients in a timely professional manner. 
• Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. 
• Contributes to team effort by accomplishing related results as needed. 
• Multi-tasking is a must. We often have several tasks to complete while also making sure that calls are getting answered and clients needs are met. 
• Receptionist Skills and Qualifications: Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Handles Pressure, Supply Management, Timeliness 
• Managing patient check-outs and scheduling follow-up appointments 
• Assisting patients with medication refills and promptly addressing patient inquiries and messages 
• Facilitating patient access to novel mental health therapies, including TMS and ketamine treatment for depression, through prior authorizations and access support 
• Providing education and support the care of patients on novel and very effective depression therapies like Transcranial Magnetic Stimulation (TMS) and ketamine (Spravato) treatments. 
• Collaborating with the medical team to ensure the seamless operation of the clinic and contributing to administrative tasks as needed 

Qualifications: 

• Experience as a front desk team member 
• Familiarity with or interest in learning the prior authorization process and administrative procedures, particularly in a mental health setting 
• Interest in and enthusiasm for the psychology field, particularly in novel therapies such as TMS therapy and ketamine treatment for depression 
• Compassionate and empathetic approach, dedicated to providing exceptional support to patients undergoing mental health treatments 
• Strong interpersonal and communication skills, with a passion for creating meaningful patient relationships 
• Ability to work closely with providers, offering and receiving support, and striving for mutual growth and development 
• Willingness to learn and grow within a dynamic and supportive medical team environment 

We are eager to welcome a dedicated and experienced Medical Assistant/TMS Technician to our team, someone who is passionate about mental health care and excited about the prospect of making a meaningful impact on the lives of our patients. If you are motivated, compassionate, and ready to contribute to our growing clinic, we invite you to apply and become an integral part of our growing team! 

Neurobehavioral Center for Growth provided the following inclusive hiring information: 

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. 

• Women-led organization 
• Inclusive of minority and disadvantaged groups 
• LGBTQ friendly workplace 
• Age-inclusive 
• Paid time off 

Salary : $18