What are the responsibilities and job description for the Home Sleep Test Scheduler-Tech position at Neurocare Inc?
Home Sleep Testing Tech/Scheduler
Do you enjoy helping patient’s access important healthcare services?
Are you a problem solver? Detail oriented? Great communicator?
If so, you may be just what we’re looking for! We are hiring staff to work at our Cook County Chicago, IL location. No experience necessary... paid training! Spanish Speaking preferred.
About the Scheduling Position
This position is responsible for providing excellent customer service to patients and physician offices in order to coordinate the scheduling and completion of diagnostic sleep testing.
Primary duties consist of:
- HEAVY PHONE WORK - Inbound and outbound calls
- Educates patients regarding the type of sleep testing ordered, the registration and study process, and additional services available
- Verify insurance (online) prior to scheduling to ensure compliant billing
- Communicates and works with clinical team to ensure appropriate staff availability to meet patient needs and access to services
- Interacts with physicians, insurance providers, and others to address and resolve a variety of issues and concerns
- Reports weekly and monthly information pertinent to assigned sites
- Other duties as assigned
About the Home Sleep Testing Tech Position
The HST (Home Sleep Testing) Tech is responsible for:
- Instructing patients in the use of sleep testing device at our facility
- Preparation of portable sleep monitoring equipment
- Electronic medical record entry
- Communication with Neurocare clinical and scheduling teams
Education and Experience:
- 1 year customer service experience
- Bilingual (English/Spanish)
- Experience in a medical setting preferred
- HS diploma or GED
- Strong multitasking skills between task lists and inbound calls
- Strong computer skills: Microsoft Office and the ability to learn new software quickly
- High level of organization and accuracy
- Exceptional telephone communication skills and manner, reflecting enthusiasm and professionalism
