What are the responsibilities and job description for the Principal Scientist / Sr. Principal Scientist, Product Development - Biologics position at Neurocrine Bioscience?
POSITION SUMMARY : Provide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation, and training for assigned product line(s). This position will be located in Southern California and requires up to 85% travel.Responsibilities : Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap-on Tool Control systems.Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.Coordinate service activities on assigned products.Act as a resource for others as needed.Keep abreast with industry standards and emerging technology.Participate in special projects as needed.Follow all company policies and procedures.Travel to customer facilities including overnight domestic travel. Position requires 50-80% travel.Perform all other duties as assigned by management.Minimum Requirements : Associate’s degree in related field with 1-3 years of experience or equivalent work experience; Bachelor’s degree preferred.1 - 5 years of field service or technical support experience.Basic mechanical ability and basic equipment repair skills.Strong problem-solving skills with the ability to work independently.Ability to learn a broad range of products across multiple product lines.Computer skills : Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems.Ability to add PCs to a network and troubleshoot basic PC problems.Excellent communication skills – both verbal and written, including technical writing skills.Presentation skills with prior training experience.Demonstrated organizational skills, leadership ability, project coordination capabilities.Demonstrated ability to work cross-functionally.Must be able to pass background check to gain access to military and government facilities.Snap-on is a drug-free work environment and welcomes all qualified candidates to apply.Local candidates are strongly encouraged to apply since we are not offering relocation assistance at this time.Snap-on is an Equal Opportunity Employer, Minority / Female / Disabled / Veteran.#J-18808-Ljbffr
