Medical Director, MD (Neuropsychiatry)

As a Global Renewals Operations Director, you’ll oversee the strategy and execution of renewals processes and forecasting worldwide. Partnering closely with Sales and Customer Success, you’ll drive efficiency initiatives, develop customer retention strategies to maximize retention rates and customer satisfaction on a global scale.

Renewals are the lifeblood of a company’s revenue stream, and the Renewals Operations leader must be able to both focus on the achievement of Renewals targets while analyzing performance metrics and optimizing renewal workflows.

In this role you can expect to...

• Manage renewals process and policies. Validate as-is processes and modernize them to a best-in-class program.
• Create and maintain Renewals Guidelines documentation and partner with Sprinklr’s Enablement team on all Renewal-related trainings.
• Manage all systems and tools for Renewals. Streamline operations and improve efficiencies for the end-to-end renewals process while ensuring cross-functional teams are represented.
• Lead Forecast discussions while driving system efficiencies and identify trends leveraging BANT and MEDDPICC methodologies.
• Help with creating a best-in-class comp plan structure for a renewals team and partner with the Comp team on analyzing, trending, and creation of Plan & SPIFFs as needed.
• Be an escalation point to help enable the Renewals team in their day-to-day challenges with deal structuring, forecasting concerns, and commission exception requirements.

You may be a good fit for our team if you have...

Why You'll Love Sprinklr :

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to browse our country-specific benefits guides.

We focus on our mission : We founded Sprinklr with one mission : to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product : Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people : At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range :

146,000 - $195,000 - $244,000

The base salary range for this role at minimum, midpoint, and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package : the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and / or equity plan, depending on the role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

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Salary : $244,000