Medical Office Manager

MEDICAL OFFICE MANAGER JOB RESPONSIBILITIES

This position oversees the face of the company and covers the front desk responsibilities as needed. The position is fast-paced and includes, supervising, ordering, document management, inventory, medical scheduling, answering client questions, supporting waiting clients, answering phones, collecting co-pays, mail collection, verification of insurance benefits, and assisting with other office tasks requested by the team. Applicants should be highly organized and prepared to manage client registrations and create client files in an electronic health record while managing COVID-19 precautions in an exceptionally fast-paced mental health office.

MEDICAL OFFICE MANAGER JOB DUTIES

• Supervises Front Desk
• Approves front desk timesheets and manages time off requests for supervisees
• Covers front desk responsibilities in absence of the Medical Office Receptionist (see Medical Office Receptionist job description)
• Manages inventory of office and cleaning supplies and seeks approval prior to placing orders
• Researches best prices for regularly purchased items and single purchases
• Submits invoices and receipts to billing manager within 24 hours of purchase
• Maintaining organization of filing and storage areas within the waiting area unit
• Ensuring cleanliness is maintained within the waiting area unit
• Research projects as assigned (historical projects include for-profit grant programs, expenses for new programming, pricing unit furniture outfitting, and service providers such as collections, fax/printer/copier services, or locations for company events)
• Organizing administrative components of internal trainings and events (catered lunches, itinerary/schedule/manual copies, beverages, and appropriate supplies)
• Creation of office postings and flyers
• Manages completion of new hire paperwork (I9, W2, policy signatures, payroll forms, application and emergency contact forms) criminal background checks, and driving checks after supervisors receive signed contracts for employment for all departments
• Deescalates clients in distress within the waiting area as challenges arise through validation, reassurance, and the use of strong communication and problem-solving skills
• Maintaining high quality client care by upholding practice policies
• Delegating tasks to supervisees as appropriate

MEDICAL OFFICE MANAGER SKILLS AND QUALIFICATIONS

• Must be able to pass a criminal background check
• Must be able to pass a DMV background check
• Excellent communication and teamwork skills
• Minimum of 2 years of Medical Office Management experience
• Supervisory experience required

Necessary skills: Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Professionalism, Quality Focus, Punctuality

SCHEDULE

NINH offers a 4-day work week, Monday through Thursday, with 8am-6pm office hours. The Medical Office Manager role is a flexible part-time position, requiring 20 hours per week with a daily face to face presence. Some remote work may be permitted but supervision, training, and meetings must occur in person and some projects will require an office presence.

OTHER JOB REQUIREMENTS

· Personal computer or laptop and cell phone

BENEFITS

· Flexible scheduling

· Access to clinic services

PREFERRED SKILLS

• Communication Skills: Office Managers need to talk with clients and understand their needs. You will also need to speak with others on client's behalf, and act as an advocate for them. Good listening skills, speaking in an understandable way and being a good communicator is crucial.

• Compassion: Office Managers will be working with people who are sometimes in dire situations or going through difficult transitions. Being compassionate to their situation and working with them in a positive way will help them make good forward strides.

• Time-Management and Organizational Skills: Office Managers have multiple clients with various needs and are in various stages of need. There is a lot of paperwork that will need to be filled out and you will be working with billing, financial, and other administrative staff, as well as workers from other organizations. You will need to be organized and efficient with your time.

• Problem-Solving Skills: Clients are looking for someone to help them find solutions to their problems. You will need to think critically and clearly about their situations to find solutions.

Job Types: Full-time, Part-time

Pay: From $22.00 per hour

Expected hours: 20 – 40 per week

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Choose your own hours
• Day shift
• Evening shift
• No nights
• No weekends

Work Location: In person

Salary : $22