What are the responsibilities and job description for the Front Desk Check In/ Check out position at Neurological Health Associates, LLC?
Job Overview
We are seeking a dedicated and detail-oriented Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our patients and visitors, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring a smooth operation within our clinic or hospital environment, where professionalism and attention to detail are paramount.
Responsibilities
- Greet and assist patients and visitors upon arrival, ensuring a welcoming atmosphere.
- Manage appointment scheduling and confirmations using eClinical Works.
- Conduct documentation review to ensure accuracy and completeness of patient records.
- Process patient check-ins and check-outs efficiently while maintaining confidentiality.
- Collaborate with healthcare professionals to facilitate seamless communication between departments.
- Maintain cleanliness and organization of the front desk area.
- Provide excellent customer service by addressing patient concerns promptly and professionally.
Qualifications
- Bilingual
- Be able to , multitask between phone calls, faxes, check in and check-out.
Job Type: Full-time
Medical Specialty:
- Neurology
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
Work Location: In person