Surgery Scheduler

Surgery Scheduler Position

ESSENTIAL FUNCTIONS:

• Contributes to the company’s mission, vision, and values by scheduling patient surgical procedures and maintaining the surgery schedule.
• Obtains CPT and ICD-10 diagnosis codes and other clinical information as required for treatment of the patient from the physician’s office; seeks assistance from Biller/Coder as determined through facility processes.
• Determines O.R. time needed for the procedure and works with O.R. nurse/Hospital/Facility to ensure daily schedule is streamlined.

• Maintains Center Block Schedule List.
• Review patient’s medical history, surgical history and medications.
• Coordinate with the patient’s primary care physician and cardiologist for clearance if needed.
• Promptly forwards patient face sheets to Insurance Verification to obtain necessary authorizations based on insurance types.
• Verifies/confirms physician is credentialed at the Hospital/Surgery Center before scheduling the patient.
• Update physician’s schedule upon booking surgery.
• Inform the patient of surgery, pre-op, and follow up appointments.
• Review medications and laboratory results with the patient.
• Discuss surgical instructions and limitation after the procedure.
• Must be capable of multi-tasking and working with a diverse patient population.
• Refers conflicts and procedural questions to Business Office/ Manager/Administrator/Nurse Manager as they arise. Assists with and participates in scheduler luncheons and other facility marketing efforts, as determined through facility processes.
• Prepares documentation for Notification of Non-covered Medicare Services or Advance Beneficiary notices to patients and notifies physician’s offices about these procedures.
• Attends required meetings and participates in committees as requested.
• Cross-trains as back up to other business office positions as requested.
• Performs other general duties as assigned.

QUALIFICATIONS:

Organization –Proactively prioritizes needs and effectively manages resources and time. Ability to multi-task in a high paced environment with good organizational skills

Communication –Communicates clearly, concisely and professionally. Ability to communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills

Analytical Skills –Demonstrates ability to critically evaluate and appropriately act upon information.

Customer Orientation –Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

Decision Making –Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or develops appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.

Contributing to Team Success –Actively participates as a member of the Center’s team to move the team toward the completion of goals.

· Policies & Procedures –Articulates knowledge and understanding of organizational policies, procedures, and systems.

· PC Skills –Demonstrates proficiency in Microsoft Office (Excel, Word, Outlook)applications; knowledge of, or ability to learn, Meditech, Availity, and other systems as required.

· Technical Skills –Knowledge of surgical procedures and equipment; commercial, Medicare, Medicaid, HMO/PPO, Tricare insurance operation procedures; and medical terminology

EDUCATION/EXPERIENCE:

· High School

· 3 years of previous experience scheduling appointments and/or surgeries

· Experience and knowledge of insurances.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Surgery Scheduling: 2 years (Preferred)
• Insurance verification: 2 years (Preferred)

Work Location: In person