What are the responsibilities and job description for the PSR - Patient Service Representative position at Neurology and Pain Management Center?
Job Overview
We are seeking a dedicated and detail-oriented Patient Services Representative to join our team. In this role, you will serve as the first point of contact for patients, providing exceptional customer service and support within a medical office environment. You will be responsible for managing patient inquiries, scheduling appointments, collecting payments, and ensuring a smooth flow of operations in our office.
Duties
As a Patient Services Representative, your responsibilities will include:
- Greeting patients warmly and assisting them with their needs upon arrival.
- Managing appointment scheduling and confirmations to optimize patient flow.
- Handling incoming calls and addressing patient inquiries regarding services and procedures.
- Maintaining accurate patient records and ensuring compliance with privacy regulations.
- Assisting with insurance verification and processing payments, co-pays and other billing related inquiries.
- Collaborating with medical staff to ensure seamless communication regarding patient care.
- Utilizing medical terminology effectively to communicate with both patients and healthcare professionals.
** Must be willing to travel to multiple Neurology and Pain Management Clinics.
Experience
The ideal candidate will possess the following qualifications:
- Previous experience in a medical office setting is preferred.
- Familiarity with medical terminology and administrative support functions is essential.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Excellent communication skills, both verbal and written, to interact effectively with patients and staff.
- Proficiency in office software applications and electronic health record systems is a plus.
Join our team as a Patient Services Representative where you can make a meaningful impact on patient experiences while working in a collaborative environment!
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Morrisville, NC 27560 (Required)
Ability to Relocate:
- Morrisville, NC 27560: Relocate before starting work (Preferred)
Willingness to travel:
- 50% (Required)
Work Location: In person
Salary : $14
