What are the responsibilities and job description for the Call Center Representative position at Neurology Center of North Florida?
*Overview*
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service.
*Responsibilities*
- Answer incoming calls from patients and assist with inquiries
- Utilize phone etiquette to handle calls professionally
- Perform data entry to update patient information accurately
- Communicate effectively with patients and medical staff
- Provide outstanding customer service to ensure patient satisfaction
- Handle inquiries related to medical office procedures and appointments
*Requirements*
- Proficiency in English; bilingual in Spanish is a plus
- Knowledge of medical terminology is advantageous
- Ability to navigate computerized systems efficiently
- Strong communication skills to interact with patients and medical professionals
- Prior experience in a call center or customer service role is beneficial
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $14 - $15
