What are the responsibilities and job description for the Desktop Support Specialist position at Neuromedical Center?
Description
The NeuroMedical Center Clinic in Baton Rouge, Louisiana seeks a qualified individual to serve as an Desktop Support Specialist. This is a full-time position. This individual is responsible for will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software.
Job Duties of the Desktop Support Specialist include, but are not limited to:
- Identifies, investigates, and resolves users’ problems with computer software and hardware.
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Collaborates with other staff to research and resolve problems.
- Collaborates with programmers to explain errors and/or recommend modifications in programs.
- Arranges service by software or hardware vendors to repair or replace defective products.
- Maintains knowledge of technology innovations and trends.
- Performs other related duties as assigned.
Requirements
Qualifications:
- Bachelor’s degree in Computer Science or related field preferred. Experience & Certifications will be considered in lieu of degree.
- At least three years of experience in customer technical support highly preferred.
- 3-5 Years’ experience with Printer and Fax machine troubleshooting and resolution required.
- Citrix and Microsoft RDS for desktop presentation experience a plus.
- 3-5 Years’ experience with the following: Microsoft Office, Microsoft Active Directory, assisting and maintaining user accounts and passwords, 5 years with Windows desktops and laptops – Windows 10, Apple/MAC devices experience a plus.
- 3-5 Years’ experience monitoring ticket systems for issues that arise and perform troubleshooting and resolution. Escalate as needed to other Engineers or Analysts.
- Desktop/Laptop Imaging of Windows operating system experience a plus.
- Windows Server 2012 R2, 2016, 2019 experience a plus.
Benefits:
Excellent benefits including health, life, dental, vision, and disability. Paid holiday schedule and the ability to accrue GPT (general purpose time). Profit-sharing/401k.
Education Required:
- Bachelor’s degree in Computer Science or related field preferred. Experience & Certifications will be considered in lieu of degree.
Experience Required:
- Minimum of 3 years experience in Information Services preferred
- High level of working knowledge of Windows Server 2012/2016/2019 operating system.
- 3-5 Years’ experience with the following: Microsoft Office, Microsoft Active Directory, assisting and maintaining user accounts and passwords, 5 years with Windows desktops and laptops – Windows 10, Apple/MAC devices experience a plus.
