What are the responsibilities and job description for the Sales / Solutions Engineer position at Neuron?

Job Description

Salary : JOB DESCRIPTION

Job Title : Sales / Solutions Engineer

Group : Cruise & Ferry, Sales department

Location : South Florida, USA

Company Overview :

Neuron is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Neuron platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimizes for the best possible QoE and end-user experiences. Today, Neuron works with world-leading, Fortune 500 companies in aviation, cruise, shipping and more.

Why Neuron?

Founded in 2019, Neuron is a fast-growing, Series A tech startup passionate about making connectivity and digital experiences better for everyone, everywhere.
Our industry-first solutions are already addressing major challenges for companies in the aviation and cruise industries and we're just getting started.
Neuron is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world.
As an early-stage company, all Neuron employees have the opportunity to make a significant impact on our growth trajectory, and the future of the industries we serve.
Neuron is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.

About the Role

Are you excited about the intersection of technology and customer success? Do you have experience with IP networking and SD-WAN solutions in the Cruise and Ferry industry, and an interest in working on the next generation of connectivity technologies? Come work with us to help accelerate the future of connectivity in the Cruise & Ferry industries.

Neuron is seeking a Sales / Solutions Engineer to serve as a trusted technical advisor to our Cruise & Ferry customers, who are focused on elevating onboard connectivity and digital experiences for their guests and crew. As Neurons Cruise & Ferry Sales / Solutions Engineer, youll be the technical bridge between our customers and internal teams (both pre- and post-sales) to educate and drive both the uptake of Neurons products and services, as well as the successful implementation of Neurons products, which include advanced analytics and AI-powered network management solutions. Your role is pivotal in ensuring our customers needs are not only met, but exceeded, through expert technical guidance, proactive problem solving, and unwavering dedication to their success.

What You'll Do

Act as an in-depth technical consultant for Neurons Cruise & Ferry customers and partners, on all technical issues

Be able to create technical documentation, presentations and white papers as needed

Leading technical sales and demos to customers and partners

Perform equipment demonstrations and lab testing of network solutions

Assist in the development and generation of formal sales proposals to ensure technical accuracy

Understand customers business needs and match them to Neuron products or highlight potential new product development opportunities

Work in tight collaboration with Neuron Product, Marketing and Engineering teams, assist in the capture of evolving market requirements to drive product development life cycles, shaping Neurons product and service offering

Manage and engage in escalations between Neuron, Customer and Service Providers.

Identify ways to improve Neurons support of its existing customer base.

Engage and work closely with customers' operational teams to address non-standard concerns or issues related to ESpace Platform.

Support Project Management with technical details on all projects (existing and new).

Consistently interact with customers to drive customer satisfaction.

What You'll Need

At least 5-years of recent experience of the following :

Proven experience as a Sales / Solutions Engineer with a solid background in IP networking and SD-WAN deployment.

Familiarity with cruise and ferry industry connectivity challenges, and best practices is highly desirable

Experience in mobile network segment and / or broadcasting and / or telecoms.

Experience in capacity management and / or systems engineering and / or other pre-sales engineering functions.

Ability to engage in preliminary discussions around design and implementation of solutions.

Experience in an operational environment from a satcom service provider is desirable.

Knowledge of digital network communications and RF signal theory, digital satellite network architectures, IP networking, traffic management, QoS. Knowledge of VSAT networks and platforms as well as TCP / IP protocol suite and network protocols (unicast / multicast, VoIP, IPsec, etc.)

In addition to the above employment background, we are looking for individuals who possess the following :

At least Masters degree in Math / Physics or Electrical / Telecommunications Engineering or Bachelors degree in computer science or equivalent professional qualifications / experience

Strong understanding of SaaS solutions and experience working with clients in the cruise & ferry industry.

Project management training and experience, including the use of PM tools

Excellent interpersonal and communication skills to effectively engage with customers, project managers, and internal teams

Strong analytical mindset and problem-solving skills to address complex challenges

Ability to interact effectively with people of various cultural backgrounds.

Ability to occasionally work additional hours as needed to meet business demands.

What We'll Offer

Competitive Salary

Performance Bonus

Competitive health benefits

Unlimited paid time off policy

401(k) with 100% match up to 4.0% after one year of service

Connectivity and content engineering and business knowledge

Opportunity to work in cross-functional teams

Enterprise Product end-to-end experience with direct customer feedback

Interested in learning more?

Check out our website at www.getneuron.com.

Read this Q&A with Kidsan Barnes, SVP, Cruise & Ferry at Neuron, to learn more about how Neuron is disrupting connectivity technologies in the cruise industry.

Neuron has been deployed on more than 100 cruise ships! Read this article to learn more about the value of Neuron to our customers in the cruise industry.

We recently announced the availability of Neurons network APIs for the maritime industry. Check out the press release to learn more about how Neuron can help maritime solution providers improve onboard experiences, like emergency response.

Neuron will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Neuron will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at katy@getneuron.com

Neuron is an Equal Opportunity Employer. Employment opportunities at Neuron are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.

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