Healthcare Receptionist

Who We Are :

At Neuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent. We want our Healthcare Receptionist to be internally motivated and adaptive and pay close attention to detail while interacting with our clients and performing tasks. We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client-focused organization.

Job Summary:

Our Healthcare receptionist will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions staff and clients by ensuring they receive the services they need and resolving any complaints. This position is onsite, Monday - Friday from 9:00am to 5:00pm.

Duties/Responsibilities:

• Interacts with clients via telephone or email, to provide support and information on products or services.
• Collects and enters requests for new or additional services.
• Case assignments & Service Scheduling Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Performs client satisfaction calls.Ensures that appropriate actions are taken to resolve clients’ problems and concerns
• .Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
• Attends in-service training as required by regulation.
• Adheres to all agency administrative and clinical policies and procedures. Performs other related duties as assigned.

Requirements

• Salary starts at $18 per hour
• At least a year of relevant experience in Clinical Works or similar EMR experience is required
• Must have experience in an office setting
• Must consent to and pass a formal background check including fingerprinting

Skills/Abilities:

• Medical scheduling experience is required
• Healthcare or Behavioral Healthcare experience is required
• Excellent communication skills including active listening
• Availability to multitask
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Bilingual in Spanish, Portuguese, or Creole preferred

Education and Experience:

Bachelor's degree is required with at least one year of relevant experience

This is NOT an entry-level position, relevant experience is required when applying.

We are open to referrals, please inquire about when speaking with your recruiter *This position is temp to hire. After successful completion of 90 days of employment, an offer for full-time employment will be extended.*

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Critical & Intensive Care
• Home Health
• Neurology
• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Union, NJ 07083: Relocate before starting work (Required)

Work Location: In person

Salary : $18