Quality Coordinator

About Us

HEALING THE BODY AND MIND 

Founded fifteen (15) years ago, NeuroPsychiatric Hospitals is the largest hospital system in the nation providing care to patients with both neurological and medical needs. We are unique in that we serve a population which others have been previously been unable to, largely due the patient’s underlying medial issues.  Our facilities maintain an inter-disciplinary focus using a multi-specialty approach for both neuropsychiatric and complex medical care issues.  This proven approach provides unrivaled quality care for all of our patients.  With nine current hospitals across Indiana, Arizona, and Texas, we are continuing our growth to ensure better access to our unique model of care.

Overview

NeuroPsychiatric Hospitals is looking for a Quality Coordinator at our location. NPH is the national leader in providing medical and neurobehavioral care to patients in acute psychiatric distress.  You will be joining a team of rock star staff who provide exceptional, patient-centered care and understand our patients are always our number one priority!  The Patient Risk & Quality Assistant provides administrative support to the Risk Management Department. Both at an administrative level and for the collection, analysis and coordination of assigned data. 

Benefits of joining NPH as a Quality Coordinator

• Competitive pay rates
• Medical, Dental, and Vision Insurance
• NPH 401(k) plan with up to 4% Company match
• Employee Assistance Program (EAP) Programs
• Generous PTO and Time Off Policy
• Special tuition offers through Capella University
• Work/life balance with great professional growth opportunities
• Employee Discounts through LifeMart

Responsibilities

• Track Risk projects as assigned throughout the facility, which may include but is not limited to quality council, policies and procedures, safety committee, departmental monitors, board monitors and graphs.
• Responsible for compiling and distributing material prior to meetings, as well as recording the minutes
• Responsible for department records management.
• Assist with coordinating and training activities for facility staff to ensure compliance with regulatory agencies, as needed.
• Assist with the coordination of Risk Management programs, as requested.
• Clarifying options to patients on their choice for hospitals, doctors and treatments.
• Getting information for patients and asking specific questions.
• Carrying out patent requests.
• Documenting information and answers to questions for patients
• Accompanying patients to test, procedures and appointments
• Keeps track of medications
• Solves conflicts and crisis situations with health care professionals and family members.
• Ensures patients’ rights are met.

Qualifications

• High School Diploma or GED required. Associate's or Bachelor's degree in a clinical healthcare field (such as nursing, counseling, or behavioral health) preferred.
• Associate or Bachelor's degree within a clinical healthcare field such as nursing or counseling preferred. 
• Minimum of 1 year of customer service experience required.
• 1 year of experience in behavioral health preferred.
• Basic Life Support (BLS) and Handle with Care (HWC) required and to be obtained during orientation.