What are the responsibilities and job description for the Manager of Patient Care position at Neuroscience Group?

Job Description

Description :

The Patient Care Manager is an integral member of the administrative team. This role combines leadership, operational planning and hands-on service delivery. The Patient Care Manger promotes team-based development of service delivery standards, integration of quality improvement initiatives, and risk management for Neuroscience Group clinical services.

For thirty years, Neuroscience Group has provided excellent neurologic care for the Fox Valley and Northeast Wisconsin. Ours is the only medical facility in the area that combines neurosurgery, neurology, orthopedic spine surgery, interventional and non-interventional pain management, and physical therapy. Our practice has grown to over 50 providers and serves patients in eleven outlying clinics scattered throughout the region. Our mission is to improve lives by providing the very best in brain, spine and pain care and we do that by living our company core values : personal care and compassion, teamwork, fiscal responsibility, continuous learning and improvement, initiative and leadership and community involvement.

Requirements : RESPONSIBILITIES :

Patient Care

Manages all clinical care service activities related to patient care in neurology, neurosurgery, physiatry and infusions to include developing and maintain all standards of work
Develops and models standards, policies, and procedures to ensure caring, compassionate, professional health care services are provided
Maintains a safe, clean, and professional environment that complies with all local, state, and federal regulations
Responsible for coordination, direction, implementation, evaluation, and management of team members needed to accomplish the goals of clinical care services
Selects, supervises, trains, and evaluates clinical care service staff needed to achieve the clinical service goals
Works with staff to maintain effective programs, such as infection control, OSHA, blood borne pathogen and ergonomic programs which promote the health and safety of staff and providers
Manages all medical student rotations, job shadow opportunities and LPN / CA rotations.
Manages the medical records team and medical forms team.
Regularly assesses facility requirements needed to promote the most effective and efficient patient care delivery processes, including hours of operation, room utilization, space use, etc. in collaboration with the Operations Team
Works with the Director of Clinical Operations to assess annual staff-related budget items and assesses monthly expenditures in relation to budget
Manages clinical care service office and medical supply procurement, use, and accurate billing-related procedures for medical and office supplies

Continuous Quality Improvement and Staff Mentoring

Works with all clinical staff and leadership teams to continually enhance the ideal patient experience utilizing brand building basics, and quality improvement efforts into daily activities.

Serves as a mentor to clinical staff, promoting service excellence, the core values of the organization and promoting individual staff growth through appropriate training and skill development

Encourages staff to develop autonomy in managing patient care needs through effective new employee orientation, training, and support

Monitors the data collection process for clinical outcome studies and other data as requested

Works with providers and staff to effectively utilize EMR and other applicable software in patient care.

Facilitates team-based baseline metrics and action plans.

Perform other duties as assigned

QUALIFICATIONS :

Wisconsin licensed RN, BSN in Nursing strongly preferred

3 years of administrative management experience in clinic setting strongly preferred.

Demonstrates experience in staff development, project management, quality improvement and service line development in a highly specialized clinical setting.

Effective communication and interpersonal skills and behavior

TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS :

Requires frequent change in position, including bending, stooping, standing, stretching, and walking and sitting, lifting, pushing, and pulling.

May involve lifting of up to 30–40 pounds.

BENEFITS :

At Neuroscience Group we offer a very competitive salary. In addition to great pay, we also offer the following benefits :

Health Insurance

Health Savings Accounts with a generous employer contribution

Dental Insurance

Vision Insurance

Company paid Long Term Disability and Life Insurance

Voluntary Life and Short-Term Disability Insurance

Voluntary Accident and Critical Illness Insurance

Generous PTO and Sick Banks

401(k) with guaranteed employer contribution, Profit Sharing, and a Cash Balance Pension Plan

Employee Assistance Program

Timber Rattler tickets

Holiday party, summer picnic, and annual recognition for years of service

Annual Employee Appreciation Day

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