What are the responsibilities and job description for the Front Office Representative position at Nevada Health Centers, Inc.?
Overview
Are you looking for a career to be a part of a great culture of support and growth? Then welcome, you made it to the job posting for you!
At Nevada Health Centers, we look for people who will embrace our vision of excellent services. Who have the desire to serve and make a difference in our communities. We value as an organization diversity and inclusion. If you can see yourself here and can deliver a positive impact, then check out some of the details below!
Responsibilities
The Front Office Representative performs all front desk activities and ensures completion of necessary paperwork while following all confidentiality and quality management policies.
- Greets clients and patients
- Answers phone and takes messages
- Addresses patient questions or concerns
- Insures patient confidentiality
- Issues registration forms and checks for completion and accuracy
- Ensure that patients fill out appropriate forms and checks for accuracy
- Obtains current identification such as; copies of drivers license, insurance card and pertinent sliding fee documentation
- Verifies insurance eligibility
- Obtains HIPPA signature
- Enters registration information into computer for new patients
- Files registration documents in medical record according to policy and procedures
- Obtains valid signature on superbill
- Communicates appropriate policy and procedure which includes; patient payment policy
- Obtains consent for treatment of minors when appropriate
- Refers patients to eligibility/financial workers if available and necessary
- Checks for outstanding balances and encourages payment or directs patient to billing office to make payment arrangements
- Follow appropriate patient walk-in process
- Coordinates paper flow issues with the clinic team
- Work with clinic team to ensure and takes a primary roll in organizing superbill and other forms placed in numerical order at the end of the day
- Checks completeness of all superbills
- Account for all used and voided superbills each day
- Collects patient payments at the time of visit
- Posts superbills and payments in practice management system
- Ensures that daily log balances
- Completes deposit slip, reconciles cash collected to cash-on-hand daily
- Discusses account balance with patients; collect for past due payments or directs patient to billing office when applicable
- Locks and secures cash at end of day
- Is personally responsible for the balancing of all cash at the end of the day, and for making sure that all cash is accounted for.
- Schedules patients office visits
- Contact patients of appointment time (when applicable)
- Provides general filing
- Ensures proper policy and procedure are followed with office duties, such as, DNKA, Lab Tracking, Refills, etc.
- Photocopies forms as needed to support patient flow
- Creates new medical records
- Verifies and ensures competency when utilizing EMR and EPM system
Qualifications
Requirements of the position:
- High school diploma or GED equivalent. Two years medical/dental front office experience.
Desired Knowledge, Skills & Abilities
- Fluent in English and Spanish
- Skill in operating computer databases
- Ability to read, write, and calculate mathematical figures
- Knowledge of general office practices and procedures
- Knowledge of essential functions in a core dental/medical clinic
- Knowledge of general office practices and procedures
- Knowledge of ADA, CPT and ICD-9-CM coding
- Ability to communicate in a courteous and professional manner
- Ability to understand and respond appropriately, effectively and sensitively to special population
- Groups as defined by race, ethnicity, language, age, sex, etc
- Ability to hear and speak to converse over telephone
Nevada Health Centers will provide equal opportunity employment to all employees and applicantsfor employment. No person shall be discriminated against in employment because of race, color,gender, age, national origin, ancestry, religion, physical or intellectual disability marital status,parental status, sexual orientation or any other category protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds
