Client Services Representative

Description

Want to work for a progressive, effective, and innovative lifesaving animal shelter caring for nearly 10,000 animals a year?

Join our team at the Nevada Humane Society as a Client Services Representative at our (Reno) Campus.

We are proud to be a high save organization and are looking for individuals who enjoy working with people as much as working with animals. Help us care for our animal population daily and match families with a new best friend.

We offer a fast-paced environment with competitive pay, and a free medical benefits package!

Our Client Services Representative will:

Be responsible for all aspects of customer service, including but not limited to, scheduling and processing surrender and return appointments, adoptions, and assisting the community.

The Client Services Team accomplishes the NHS mission through great customer service, ensuring the community has a positive experience, and providing resources that help both pets and the public.

The Reno/Tahoe region is host to a growing population of motivated professionals who work hard but value a work life balance and lean into the numerous outdoor recreational opportunities of the region.

Sweeping ski and snowboard vistas pair with stunning water experiences at nearby Lake Tahoe and Pyramid Lake, complemented by numerous hiking, biking and park amenities – together these options make an active day in the valley or in the nearby mountains a matter of which terrain you want to experience.

 In fact, Reno was named by Outsider Magazine as the #1 Happiest Place to Live in the United States in 2023, citing the burgeoning craft brewing scene, its annual monthlong summer art festival (Artown), as well as the prolific Burning Man installations made public thanks to its proximity to Burning Man, and the relatively affordable cost of living.

Home to Nevada’s first university, the University of Nevada, Reno, the region comes alive with school spirit. It also boasts an impressive number of community-minded professionals, a number that is growing thanks to blue chip companies like Tesla and Microsoft.  

With approximately 300 days of sunlight each year, a diverse economy, and a wealth of options for adventure, the Reno/Tahoe area is a perfect home for a nonprofit professional looking to continue the next chapter of their career in a bustling and welcoming community.

Qualifications

Essential Duties/Functions:

1. Greet and assist all customers in a positive and helpful manner.

2. Promptly answer telephone and direct calls to the proper destination.

3. Respond to email correspondence in a professional and timely manner.

4. Provide information to the public regarding Nevada Humane Society (NHS) programs and services or other animal related matters.

5. Assisting the community with scheduling surrender appointments and providing resources to keep animals in the home.

6. Handle the surrender of animals into the shelter ensuring that all proper documentation has been completed.

7. Compassionately assist customers utilizing euthanasia services.

8. Assist and counsel potential adopters and complete the adoption process.

9. Assist customers with other NHS programs and services including but not limited to trap rentals, pet food assistance, community service, adoptions, surrenders and returns.

10. Maintain the integrity of data in animal software system, ensuring animal intakes and outcomes are recorded accurately. 1

1. Handles cash and financial transactions including sales, refunds, donations, logs donations as needed and completes opening and closing duties.

12. Assist with training volunteers and community service members in related work areas.

13. Caring for and handling animals such as dogs, cats, rabbits, guinea pigs, and others.

14. Responsible for keeping and maintaining a clean, healthy, and organized work environment for animals, staff volunteers and customers.

15. In the event of an emergency, assist with the handling and evacuation of animals located at either Nevada Humane Society campus.

Salary : $18 - $20