Description

Want to work for a progressive, effective, and innovative lifesaving animal shelter caring for nearly 10,000 animals a year?

Join our team at the Nevada Humane Society as a Client Services Representative at our (Reno) Campus.

We are proud to be a high save organization and are looking for individuals who enjoy working with people as much as working with animals. Help us care for our animal population daily and match families with a new best friend.

We offer a fast-paced environment with competitive pay, and a free medical benefits package!

Our Client Services Representative will:

The Client Services Team is responsible for all aspects of customer service, including but not limited to, scheduling and processing surrender and return appointments, adoptions, assist with vaccine and spay/neuter clinics, schedule clinical appointments, and assisting the community. The Client Services Team accomplishes the NHS mission through great customer service, ensuring the community has a positive experience, and providing resources that help both pets and the public. 

The Reno/Tahoe region is host to a growing population of motivated professionals who work hard but value a work life balance and lean into the numerous outdoor recreational opportunities of the region.

Sweeping ski and snowboard vistas pair with stunning water experiences at nearby Lake Tahoe and Pyramid Lake, complemented by numerous hiking, biking and park amenities – together these options make an active day in the valley or in the nearby mountains a matter of which terrain you want to experience.

 In fact, Reno was named by Outsider Magazine as the #1 Happiest Place to Live in the United States in 2023, citing the burgeoning craft brewing scene, its annual monthlong summer art festival (Artown), as well as the prolific Burning Man installations made public thanks to its proximity to Burning Man, and the relatively affordable cost of living.

Home to Nevada’s first university, the University of Nevada, Reno, the region comes alive with school spirit. It also boasts an impressive number of community-minded professionals, a number that is growing thanks to blue chip companies like Tesla and Microsoft.  

With approximately 300 days of sunlight each year, a diverse economy, and a wealth of options for adventure, the Reno/Tahoe area is a perfect home for a nonprofit professional looking to continue the next chapter of their career in a bustling and welcoming community.

Qualifications

Essential Responsibilities

Position-Specific Responsibilities

1. Greet and assist all customers in a positive and helpful manner.
2. Promptly answer telephone and direct calls to the proper destination.
3. Respond to email correspondence in a professional and timely manner.
4. Provide information to the public regarding Nevada Humane Society (NHS) programs and services or other animal related matters.
5. Assisting the community with scheduling surrender appointments and providing resources to keep animals in the home.
6. Handle the surrender of animals into the shelter ensuring that all proper documentation has been completed.
7. Compassionately assist customers utilizing euthanasia services.
8. Assist and counsel potential adopters and complete the adoption process.
9. Assist customers with other NHS programs and services including but not limited to trap rentals, pet food assistance, community service, adoptions, surrenders and returns, spay/neuter clinics, vaccine clinics, and foster drop offs.
10. Responsible for ensuring accurate and efficient check-in/check-out processes for all daily appointments.
11. Maintain the integrity of data in animal software system, ensuring animal intakes and outcomes are recorded accurately.
12. Maintain efficient and effective patient/client scheduling in the appropriate software programs.
13. Handles cash and financial transactions including sales, refunds, donations, logs donations as needed, and completes opening and closing duties.
14. Assist with training volunteers and community service members in related work areas.
15. Caring for and handling animals such as dogs, cats, rabbits, guinea pigs, and others.
16. Responsible for keeping and maintaining a clean, healthy, and organized work environment for animals, staff volunteers and customers.

General Responsibilities

1. Helps promote fundraising activities and solicit support of agency overall.
2. Interacts with co-workers and volunteers in an efficient and courteous manner to ensure a cooperative team environment amongst all departments.
3. Maintain and promote a positive public image standard relevant to Nevada Humane Society.
4. Professionally represents Nevada Humane Society with customers, donors, and business partners.
5. Attend and participate in departmental and shelter meetings. Attend educational conferences/seminars as recommended/approved.
6. In the event of an emergency, assist with the handling and evacuation of animals located at any Nevada Humane Society campus.
7. Participate in disaster preparedness and response activities for the organization and community as it pertains to pet related needs.
8. Address and/or report any safety hazards or unsafe activities.
9. Perform other responsibilities as requested by direct management, and/or the CEO.

Working conditions

General Working Conditions

Working for NHS in any capacity is safety sensitive due to the responsibilities at this business that directly affect the wellbeing and safety of employees, animals and the public.

1. Work will be performed in a variety of environmentally controlled and uncontrolled conditions.
2. Due to the housing of live animals onsite, work hours may take place at any time within a 24-hour period, 7 days a week, 365 days a year. Operational and public hours may vary by department, or location and are subject to change. Attendance at events and other functions may require additional hours, holiday, weekend, evening overnight, or on-call work.
3. Exposure to allergens produced by animal dander, saliva, or fur, throughout all areas of the shelter, or other locations.
4. Exposure to zoonotic, or otherwise communicable disease.
5. Exposure to animals with unpredictable or aggressive behavior. 
6. Exposure to animals that may scratch or bite unexpectedly.
7. Exposure to direct or indirect injury from an animal or other mechanical means used to confine, control, or provide essential care for any animal housed with NHS.
8. May require travel within a workday on a regular basis. May require overnight travel intermittently.

General Equipment Use

Telephone, cell phone, computer, printer, scanner, copier, two-way radios, and other office-related equipment. May require use of personal and company vehicles.

Physical & Mental Demands

General Mental Demands

1. Demonstrated ability to maintain emotional balance, competently and reasonably manage daily exposure to various animal welfare concerns, including adverse outcomes for animals, ethically complex situations, and hostile clients. 
2. Must have ability to make decisions based on reasonable judgment.
3. Must have ability to work with the public, staff and volunteers in a fair and ethical manner.
4. Requires the ability to think clearly, act quickly and utilize sound judgment in a variety of situations.

General Physical Demands

1. The physical ability to be at the shelter for the duration of each scheduled shift and other offsite locations as assigned or required to provide essential care to all animals under the care of NHS.
2. Physical ability to walk and/or stand on your feet throughout a normal workday to provide essential care for all animals under the care of NHS.
3. Physical ability to engage in repetitive motions of all limbs and the dexterity to grasp and hold small items with both hands, to move animals and goods. ability to hear, and discern noises from within 3 feet of you, visual acuity, near, far, depth, color vision, to provide essential care to all animals under the care of NHS.
4. Ability to and willingness to physically be near and handle any animals, and required tools, supplies, materials, used to safely and humanely manage their care.

Experience and Qualification Requirements

General Desired Experience

1. Experience in same or related position in a nonprofit setting-preferably animal welfare.
2. Record of continually increasing responsibilities with measurable results.

General Requirements

1. 18 years of age or older.
2. Ability to work autonomously, manage multiple tasks, and meet deadlines efficiently.
3. Staying updated on community developments, particularly in animal welfare.
4. High degree of accuracy and meticulous attention to detail.
5. Excellent verbal, written, and observational skills.
6. Self-starter with a goal-oriented mindset, willing to exceed prescribed work and time schedules to meet deadlines.
7. Possession of a valid Driver’s License with valid registration and insurance for personal vehicles, essential for positions requiring driving.
8. Demonstrated commitment to the welfare of animals and alignment with the mission of the Nevada Humane Society.
9. Consistently treat animals with compassion and respect, both professionally and personally, and promote these values to others.
10. Strict adherence to all local regulations concerning the ownership and care of personal animals.
11. Comprehensive understanding of pet behavior and care, with the capability to handle various animals safely and responsibly.
12. Maintaining a consistently positive and professional demeanor is essential.
13. A sincere interest in the Nevada Humane Society’s mission and vision.

Additional Beneficial Qualifications

1. College degree.
2. Experience in a nonprofit agency.
3. Animal welfare experience.
4. Bilingual (English and Spanish)

Salary : $18 - $20