What are the responsibilities and job description for the Call Center Customer Service Representative position at Nevada Pic A Part LLC?
Call Center Customer Service Representative
Location: 5100 N Lamb Blvd # 5,
Las Vegas, NV 89115
Pay: $17/hour
Hours: Full time: 40 hours/week
Company Overview: Nevada Pic A Part is more than just a salvage yard – it’s a dynamic automotive recycling facility where automotive enthusiasts, DIY mechanics, and car lovers come together to find quality used parts at unbeatable prices. With thousands of vehicles in stock and a constantly rotating inventory, every day offers something new and exciting, whether it’s hunting for an essential auto part or bringing a project car to life. We strive to be safe, clean, and helpful while providing excellent customer service, so come visit us today!
Summary: Working at Nevada Pic A Part means being part of a fast-paced, team-driven environment where hands-on learning and problem-solving are encouraged and rewarded. Employees get the unique opportunity to develop an understanding of automotive parts while interacting with our unique customer base. Plus, with a supportive atmosphere that values growth, innovation, and customer satisfaction, it’s an ideal place for those passionate about cars and making a difference!
Qualifications:
- Punctual
- Knowledge of auto and truck parts
- Strong customer service skills with a friendly attitude
- The ideal candidate understands and strives to meet or exceed the Call Center’s Key Performance Metrics daily, weekly, and monthly.
- Call Center experience preferred.
- Bilingual preferred (English-Spanish)
Essential Duties and Responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Answer customer calls and help find cars and parts using company software
- Accurately follow and carry out company policies and operating procedures
- Provide fast, friendly, and accurate customer service
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer profiles, and file documentation.
- Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers.
Benefits:
-Health/Dental/Vision insurance after 60 days
-401 K with company matching after a year of employment
-Paid time off after 90 days
-9 paid working holidays
Salary : $17
