What are the responsibilities and job description for the Customer Service Representative Supervisor position at Nevada Pic A Part LLC?
Customer Service Representative Supervisor
Location: 110 W Rolly St, Henderson, NV 89015
Pay: $21/hour plus commissions
Hours: Full time: 40 hours/week (4/10 hour days including one weekend day a week)
Company Overview: Nevada Pic A Part is more than just a salvage yard – it’s a dynamic automotive recycling facility where automotive enthusiasts, DIY mechanics, and car lovers come together to find quality used parts at unbeatable prices. With thousands of vehicles in stock and a constantly rotating inventory, every day offers something new and exciting, whether it’s hunting for an essential auto part or bringing a project car to life. We strive to be safe, clean, and helpful while providing excellent customer service, so come visit us today!
Summary: Nevada Pic A Part is seeking a dynamic and motivated Customer Service Representative Supervisor to lead and manage a team of customer service representatives in the auto and truck parts industry. This individual will play a crucial role in ensuring superior customer service, managing team performance, and improving overall efficiency. The ideal candidate is organized, results-driven, and thrives in a fast-paced environment. If you’re a dedicated, organized leader with a passion for customer service and team management, we’d love to hear from you.
Qualifications:
-Punctual, reliable, and professional
-Knowledge of auto and truck parts
-Decisive, innovative problem solver
-Ability to balance multiple priorities, manage time effectively, and transition team members across duties
-Dynamic, results-driven individual with a passion for improving customer experience and team performance
-Proficient in Microsoft Office (Word, Excel, Outlook)
-Experience in customer service and/or sales management required
-Bilingual (English-Spanish) preferred
-Associates or Bachelor’s degree is a plus
Essential Duties and Responsibilities:
-Open and close the storefront, manage employee daily schedules, breaks, and task lists
-Welcome customers, assist with their inquiries, and guide them to the right solutions
-Hold team members accountable for delivering excellent service with a friendly attitude
-Monitor customer service operations, including tracking parts orders and team member productivity
-Train employees on company software, policies, and procedures
-Set, communicate, and follow up on goals and tasks for the team to ensure accountability
-Foster a culture of excellence in customer service through accuracy, efficiency, and a positive attitude
-Identify areas of improvement in operational efficiency and implement solutions
-Master company software to assist customers and support team members
-Handle customer transactions (cash and card) using the company’s point of sale system
-Proactively resolve customer issues in accordance with company policies and procedures
-Develop and implement strategies to increase profitability and customer satisfaction
Benefits:
-Health/Dental/Vision insurance after 60 days
-401 K with company matching after a year of employment
-Paid time off after 90 days
-9 paid working holidays
Salary : $21
