What are the responsibilities and job description for the Dispatch position at Nevada Pic A Part LLC?
Dispatch
Location: 5100 N. Lamb Blvd. Las Vegas, NV 89115
Pay: $15-$17/hour based on experience
Hours: Full time: 40 hours/week
Company Overview:
Nevada Pic A Part is more than just a salvage yard – it’s a dynamic automotive recycling facility where automotive enthusiasts, DIY mechanics, and car lovers come together to find quality used parts at unbeatable prices. With thousands of vehicles in stock and a constantly rotating inventory, every day offers something new and exciting, whether it’s hunting for an essential auto part or bringing a project car to life. We strive to be safe, clean, and helpful while providing excellent customer service, so come visit us today!
Summary:
Nevada Pic A Part is seeking a dependable and organized individual to join our dispatch team. This individual will play a critical role in ensuring smooth day-to-day operations by scheduling tow truck drivers, coordinating vehicle pick-ups, and providing excellent customer service to individuals looking to sell their vehicles. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.
Qualifications:
-Punctual and reliable with a strong work ethic
-Trustworthy
-Ability to work both independently and as part of a team
-Strong customer service skills with a friendly, professional attitude
-Self-starter with problem-solving skills and the ability to work in a fast-paced environment.
-Able to multitask while maintaining accuracy
-Knowledge of Microsoft Office (Word, Excel, Outlook)
-Customer service experience preferred
-Bilingual (English-Spanish) preferred
-Knowledge of auto parts, and vehicle makes/models is a plus
Essential Duties and Responsibilities:
-Handle customer inquiries by providing friendly and effective service to individuals selling their vehicles in person and over the phone
-Maintain communication with tow truck drivers and customers to ensure timely tow truck dispatch and vehicle pick-ups
-Use company software to track vehicles, manage dispatch logs, and ensure timely and accurate paperwork processing
-Collaborate with team members to ensure smooth daily operations
-Be safe, clean, and helpful while following company policies and procedures
-Ability to accurately verify customer payments for vehicle purchases
-Quickly resolve customer or company issues by problem-solving and working with Management when necessary
-Assist with additional tasks as needed to maintain workflow efficiency
Benefits:
-Health/Dental/Vision insurance after 60 days
-401 K with company matching after a year of employment
-Paid time off after 90 days
-9 paid working holidays
Salary : $15 - $17
