Wellness Clinic Community Health Worker Liaison

Location : Hybrid, 2 days in office Lynn / Lowell MA

Reports To :   Wellness Clinic Director

Pay :   $35-50 / hr_offer will be based on experience and qualifications

Effective Date : Immediately

Apply : Email resume & cover letter to Dr. Scune Carrington scarrington@naamass.org with cc to  Executive Director Natash Soolkin at nsoolkin@naamass.org

NAAM is a non-profit organization which provides social support services to refugees and immigrants residing on the North Shore. The core services include : ESOL classes, employment assistance and job coaching, skills training, case management, after-school and summer programming for youth and children K-12, citizenship assistance and civics / history classes.

Position Overview

The Wellness Clinic CHW Liaison will be responsible for providing cultural and linguistic support and case management to newly arrived refugees and immigrants of the STAR Wellness clinic experiencing depression, anxiety and trauma related presentations. This role will work closely with the wellness clinic director and focus on timely and appropriate case management and psychosocial care coordination and referrals to community providers. The Wellness Clinic CHW Liaison will be responsible for completing client assessment and individualized wellness plan. The CHW will also support NAAM leadership with program evaluations and reporting to funders. This is not a clinical position, but requires a good knowledge of (and willingness to learn) basic clinical concepts and an understanding of when a referral to a licensed clinician is appropriate.

Key Responsibilities

• Conduct initial and follow up outreach individuals and families that have been referred to the wellness clinic using telephone, video , text message, or in-person.
• Meet with clients to provide case management and monitoring progress of assigned clients in case load, with a focus on managing individualized goals, and connection to community resources and providers to improve wellness.
• Facilitate access with families and children  on a range of issues providing them assistance and access to schools, health and mental health care, food resources, service providers, volunteering groups, educational opportunities, job resources, legal assistance, social benefits (such as DTA, SNAP, MassHealth, childcare, housing, immigration assistance, mediation, domestic violence prevention programs, divorce / family issues), and other services as needed.
• Support individuals and families by addressing logistical barriers, scheduling challenges, childcare needs, etc., that would inhibit them from attending their appointment.
• Conduct initial and follow up STAR–Program Data Points (STAR-PDP) form of referred individuals and families and support the tracking of benchmarks of progress, including short term goal completion.
• Provide in office and community-based support and consultation to support clients with accessing necessary social, medical, behavioral support services and programs to support their wellness
• Engage interpreters and translators if needed to facilitate communication between clients and service providers in
• Maintain confidentiality and up-to-date documentation, including, but not limited to case files, client logs, referral status, outcomes, and ongoing case management as required by NAAM and ORR
• Maintain regular communication with supervisor through emails, phone calls and participate in case review meetings
• Attend initial and continuing education ORR training programs and wellness clinic activities. including self-directed reading and in-person and online learning.

Competencies / Skills :

• English language proficiency is required.
• Proficiency in Spanish and / or other language fluency [Pashto, Dari , Swahili, French, Haitian-Creole, Russian,] desirable
• Knowledge of laws, benefits and services available for refugees and immigrants.
• Cultural sensitivity and knowledge of clients’ backgrounds and needs.
• Ability to work with diverse constituencies and act as mediator between cultural groups.
• Strong organizational, interpersonal, attention to detail, time management, multi-tasking, problem-solving skills and ability to follow rections.
• Strong oral and written communication skills and ability to set personal boundaries
• Must have reliable transportation to get to other sites and meetings as needed
• Strong collaborative and negotiation skills including ability to establish and maintain effective relationship with providers, administration, and staff.
• An ability to understand and communicate the impacts of structural and institutional oppression on healthcare on various marginalized identities such as gender, sexuality, race, and immigration.

Education / Experience :

• Associates, Bachelor’s or master’s degree in health sciences, social work, sociology, human services or related field preferred;
• Two years of human service experience with refugees and immigrants in the United States.
• Experience and / or strong knowledge of behavioral health, mental health and / or trauma survivors is highly preferred.
• Demonstrated proficiency ability to learn Zoom, Google doc, Microsoft 365, Salesforce, EHR and Sharepoint

Flexible work from home options available.

Salary : $35 - $50