What are the responsibilities and job description for the Mortgage Loan Processor position at New American Funding?
Overview
We are seeking Inside Loan Agents to receive 100% inbound calls from qualified home shoppers looking to make their next purchase. Our top commissions and ongoing training and leadership in the Call Center Industry are focused on your success.
Key Tools and Resources
- Industry leading compensation plan with low online rates and fees
- Access to thousands of real estate partners to help borrowers find a home quickly and ensure loan closings
- LATEST CRM and LOS systems
- Naf's Rapid app for quick and accurate 1003s from borrowers
- Texting ability and mass voice mail capabilities
- Loan servicing, with borrower contact information remaining on mortgage coupons
Responsibilities
- Build rapport and leverage customer relationships with existing and potential borrowers to meet customer needs and exceed expectations
- Analyze customers' financial situations and provide appropriate solutions by advising on suitable loan products
- Excel in a fast-paced environment, multitasking and following up with multiple customers and files daily
- Acknowledge multiple live, qualified inbound leads daily
- Lock loans at point of sale, request initial documents, and submit paperless loan packages to production staff
- Accurately structure and price loans
Qualifications
- At least 2 years of full-time purchase or refinance loan origination experience; call center environment preferred
- Strong desire to succeed in sales and be a top producer
- Ability to accurately structure and price loans
- Knowledge of conventional and government loan programs (purchase and refinance)
- Current NMLS license
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information.
