Claims Manager

Description

Position Summary

DemKota Ranch Beef is seeking a detail-oriented, problem-solving, and creative Claims Manager who will also perform additional duties as the corporate office manager. When required, provide assistance to the Marketing Director. The ideal candidate will have a strong understanding of claims processes, corporate office management, and abilities to manage multiple projects simultaneously. This position will report directly to the Company Controller.  

Essential Duties and Responsibilities

Claims Manager:

• Manage the claims process for DemKota Ranch Beef.
• Coordinate routinely with all necessary stakeholders and DemKota Ranch Beef Departments to collect information and documentation to support accurate and timely resolution of all claims.
• Interface with stakeholders to verify claims and ensure strict adherence to Demkota’s claims policy.
• Participate in claims adjudication committee meeting to determine if a claim is valid and who will be held responsible for the claim by collecting, analyzing, and disseminating supporting claim documentation to all concerned committee members.
• Coordinate and provide Demkota Controller with holistic and accurate claims packages for timely claims resolution and any required payments and/or collections.
• Maintain detailed claims files on all customers.
• Routinely study claims and customer files to identify trends with claims and customers, alert controller of these trends.

Office Manager:

• Executive administrative assistance to the CEO.
• Coordinate schedules and calendars, manage conference rooms, logistics and hospitality for senior staff and customer visits.
• Personal interface for visitors in corporate office.
• Synthesize data into spreadsheets and MS office products, specifically PowerPoint and Excel.

Marketing Assistant:

• Website Oversight and Order Management:
  • Support in managing marketing fulfillment website by managing inventory tracking, order fulfillment, and promptly notifying the Marketing Director about inventory reordering needs.
  • Monitor and ship promotional/marketing material to customers and the sales team.
  • Aid in price comparison for specific marketing materials, ensuring cost-effectiveness of specific marketing materials.
  • Efficiently process and ship orders to ensure customer and sales satisfaction.
• Event Coordination
  • Aid in planning and organizing marketing events and customer visits, assisting with logistics, and pre- and post-event clean-up.
  • Timely Response and Event Support: Ensure prompt responses, especially during critical marketing campaigns or high customer engagement periods, and be available for evening or weekend assistance, particularly during essential marketing events or time-sensitive campaigns, to ensure smooth execution.
• Adaptability and Additional Tasks:
  • Assist in managing communication on social media platforms and DemKota Ranch Beef website.
  • Perform other assigned duties and remain adaptable to make necessary edits to maintain brand and business standards while communicating effectively.
  • Flexible Availability: Maintain adaptable working hours, addressing social media monitoring or urgent inquiries beyond standard business hours as needed.

Qualifications

Qualifications

• Strong understanding of executive-level operations, communications, expectations, and confidentiality.
• Ability to self-motivate and work independently and as a member of a group with strong attention to detail.
• Experience in with customer claims, marketing, and conflict resolution.
• Experience in Office Management, event and conference room scheduling, calendar coordination and information flow management.
• Strong discretionary and judgment skills and mature decision-making style

Physical Demands

• Ability to see, sit, stand, hear, bend, walk, and talk for 8-10 hours per day
• Ability to enter operations areas. Tolerate heat and cold.

This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.