What are the responsibilities and job description for the Universal Banker (full-time) position at New Bedford Credit Union?

Job Description

BENEFIT SUMMARY

Paid holidays; closed on Sundays
Paid vacation, earned sick / personal time, paid bereavement leave, paid family / medical leave, short term / long term disability. Medical / dental insurance & vision plan (effective 1st of month after hire date).
Medical deductible reimbursement program.
Group term life / AD&D insurance; supplemental voluntary life / AD&D insurance.
401(k) safe harbor plan - up to 3% matching contribution, plus 3% safe harbor contribution once you have met plan eligibility requirements.
Tuition assistance (up to $4500 / yr; approval required), employee referral program (approval required).
Benefits are subject to change, and subject to employee eligibility requirements. Please contact Human Resources for current information.

SUMMARY / OBJECTIVE

Executes administrative and technical member service associated with accounts. Serves as liaison between the member and the Credit Union. Provides a variety of transaction services to members.

ESSENTIAL FUNCTIONS

Support credit union member relations through on-going customer contact, quality customer service, and superior product knowledge.

Promote and demonstrate electronic account information delivery systems to new members.

Research and resolve member questions, problems and concerns by way of telephone, written correspondence or in person.

Handles the opening / closing of accounts, CDs, IRAs, safe deposit boxes, etc.

Execute Chex Systems and OFAC inquiries.

Process stop-payments on member checks.

Process check orders, and print starter checks.

Assist the teller line as-needed, which could include pulling a cash drawer in order to maintain adequate staffing coverage.

Actively participate in exploring and uncovering financial solutions for our members as a service culture consistent with the Credit Union's business plan goals.

Utilize pre-approval platform in order to promote and cross-sell loan products and services.

Knowledge of all functions of a teller to assist the Teller’s area when needed.

Initiate auto, home, personal loans and lines of credit; assist borrowers with the loan application process.

Comply with the Credit Union’s SAFE Act Policy and procedures.

Comply with Truth in Lending (Regulation Z), Equal Credit Opportunity (Regulation B), and all applicable lending regulations.

Adhere to all branch security procedures.

Attend NBCU meetings and seminars, as required.

Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including Member Identification Program for new members, accurate completion of new account activity profile, identifying high risk accounts at account opening, and reporting suspicious activities to supervisor.

QUALIFICATIONS

High school graduate or GED.

Minimum of two (2) years cash-handling experience is required.

Minimum of two (2) years of customer service experience is required.

Prior experience working in banking or finance is preferred, but not required.

Prior teller experience is preferred, but not required.

Basic skills related to Microsoft Office applications.

COMPETENCIES

Positive, professional business relationships within the credit union.

The ability to work independently and take-on additional projects as assigned.

The ability to meet deadlines.

Strong organizational skills.

Excellent oral and written communication skills.

A strong commitment to achieving personal growth and success.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

New Bedford Credit Union (NBCU) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

Salary : $4,500

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Universal Banker (full-time)

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