What are the responsibilities and job description for the Noel Lodge Manager position at New Beginnings, Inc.?
Overview
We are seeking a dynamic and experienced Manager to oversee daily operations and ensure exceptional service delivery within our organization. The ideal candidate will possess strong leadership skills, a customer-focused mindset, and the ability to foster a positive work environment. This role is pivotal in driving team performance and enhancing customer satisfaction while managing various administrative functions.
Responsibilities
- Lead and motivate a diverse team to achieve operational goals and maintain high standards of customer service.
- Oversee front desk operations, ensuring efficient management of phone systems and adherence to phone etiquette protocols.
- Develop and implement strategies for improving service quality and operational efficiency.
- Manage human resources functions including recruitment, training, and performance evaluations.
- Prepare and manage budgets, ensuring financial targets are met while optimizing resource allocation.
- Serve as a point of contact for customer inquiries, resolving issues promptly and effectively.
- Foster a welcoming atmosphere that promotes hospitality and enhances the overall customer experience.
- Collaborate with other departments to ensure seamless communication and coordination of services.
Requirements
- Proven leadership experience in a managerial role, preferably within a customer service or hospitality environment.
- Strong customer service skills with the ability to handle inquiries and resolve conflicts professionally.
- Bilingual or multilingual proficiency is highly desirable to effectively communicate with diverse clientele.
- Familiarity with front desk operations, including phone systems and proper phone etiquette.
- Knowledge of budgeting processes and financial management principles.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- A proactive approach to problem-solving with strong decision-making capabilities.
Job Type: Full-time
Pay: $16.30 - $18.25 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Paid time off
Schedule:
- Evening shift
Shift availability:
- Night Shift (Required)
Work Location: In person
Salary : $16 - $18
