District Technology Specialist

District Technology Specialist

Education

• Associate’s Degree or higher in Information Technology field or a minimum of two years of hands-on experience in information technology preferred
• Technology Industry Certifications beneficial but not required

Qualifications

• Knowledge of office management systems and procedures
• Knowledge of or experience with network infrastructure components installation, configuration, and management such as Cisco switches and Cisco Meraki Wi-Fi Access Points and firewall
• Knowledge of or experience with VOIP telephony
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Strong interpersonal, communication (both oral and written)
• Must be a self-starter and have demonstrated ability to work independently with minimum supervision, yet remain a strong team player
• Organizational skills with the ability to prioritize and handle multiple simultaneous tasks
• Must have professional appearance and strong desire to learn
• Willing to handle occasional emergencies and work outside of standard business hours for support as needed.

Responsibilities

• Provide support for desktop operating systems (including Microsoft Windows, Mac OS X and Google Chrome), mobile operating systems, and desktop applications such as the various MS Office applications
• Provide support for internet applications (including Firefox, IE Explorer, Chrome & Safari)
• Connect a PC/MAC to a network and ability to verify network connectivity
• Contact software and hardware vendors for tech support and warranty assistance when necessary
• Assist teachers with the implementation of adopted district software
• Prepare Chromebooks for deployment, manage, troubleshoot and repair Chromebooks as needed
• Install, configure, troubleshoot, repair, and maintain MAC & PC-compatible computers, peripherals and associated hardware and software installations
• Monitor, respond to, and escalate tickets in the help desk system to provide daily technical support to faculty, staff and students, and analyze and report on Help Desk performance.
• Maintain, support, and deploy all student and faculty/staff related technology equipment. Equipment may include, but is not limited to: laptop and desktop computers, printers, Apple TVs, iPads, interactive flat panels, document cameras, scanners, copiers, projectors, televisions, digital signage monitors, media players, and mobile devices.
• Image/reimage laptops and desktops including transferring data from previous devices and installing additional software and settings as needed.
• Keep Technology Department storage and work areas orderly and secure.
• Operates and trains staff on proper operation of the digital mixing consoles and portable speakers within the performance venues. When necessary, operates lighting control boards with lighting equipment, audio-visual equipment
• Install, configure, and maintain audio-visual equipment including projectors, microphones, speakers, and video conferencing systems.
• Troubleshoot and resolve technical issues related to audio and visual systems
• Provide technical support during events or presentations as needed.
• Other duties and community involvement as required.

Mental and Physical Demands, Environmental Factors

• Demonstrate resilience and flexibility in the face of interruptions
• Maintain emotional control under stress
• Frequent and possible prolonged standing, stooping, bending
• Work involves physical effort. Requires occasional handling of heavy objects and the ability to regularly stand, walk, and climb stairs.
• Must be able to lift 50lbs.
• Occasional prolonged and irregular hours
• Maintain confidentiality of information