What are the responsibilities and job description for the Director of Water Operations & Compliance position at New Braunfels Utilities?
Job Description
Job Description
Position Summary
The Director of Water Operations and Compliance is primarily responsible for envisioning, proactively communication professionally implementing and improving continuously the strategic direction for the internal operational activities of the Water in accordance with policies, goals, and objectives set forth in NBU’s Strategic Plan. This position will report directly to the Chief Operations Officer and will be responsible for the direction of the Water Operations Manager and Water Treatment & Compliance Manager.
Essential Duties & Responsibilities
Strategic Work :
To assist the COO by developing and recommending a strategic vision, strategic planning objectives, and communicating and implementing NBU’s strategic initiatives for the internal operational activities of the Water Operations and Water Treatment and Compliance Departments in accordance with policies, goals, and objectives in NBU’s Strategic Plan.
Responsible for providing and updating related strategic direction recommendations for the planning of NBU water and wastewater systems, and treatment / compliance responsibilities.
Provide leadership in delivering water and wastewater services to customers, pursuit of new water resources, and building community partnerships.
Maintain knowledge of and responsibility for understanding and interpreting related regulatory matters, including ensuring compliance.
Possess an innovative, analytical and engaging leadership approach to influence, develop and lead diverse teams in the initiatives of NBU’s Strategic Plan.
Maintain focus of creating, communicating and driving strategies to improve effectiveness of Department operations and achieve excellence in service.
Oversee daily operations to ensure Departments remain within budget to support fiscal responsibility goals of NBU’s Strategic Plan.
Ensure organizational resiliency through a commitment to quality programs and data-driven program evaluation.
Stay abreast of emerging trends and regulations in the water / wastewater utility industry.
Identify opportunities for NBU to leverage cross program strengths to take advantage of new opportunities and / or to address organizational challenges.
Results-oriented, uses a systematic process to develop plans and achieves specific outcomes, creates a team environment to achieve objectives and focuses on results rather than activities.
Advise the COO on matters pertaining to Operations’ activities, and ensures all functions are operating together effectively to achieve vision, strategy, and master plans.
Tactical Work :
Participate in the development and preparation of short-term and long-term plans and budgets to achieve initiatives in NBU’s Strategic Plan.
Ensure that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing water / wastewater services.
Provide regular reports to COO on Department initiatives; seeks guidance as needed
Identify and obtain training opportunities for staff to create an engaged, knowledgeable workforce.
Monitor and evaluate the performance of Department Managers and personnel to ensure that established NBU procedures and policies are enforced, achievements are recognized, performance standards are met, and professional growth opportunities are made available.
Company Wide Responsibilities :
A culture of safety will be maintained by following safety guidelines and practices at all times and in all situations for self, co-workers, visitors and general public.
All work will be performed in accordance with company policy, government laws and regulations as applicable to each division’s responsibility and in accordance with the company’s Strategic Plan.
All written and oral communications regarding customers, business and employees will be held in strict confidence. Sensitive documents will be safeguarded at all times and in all locations.
Employees will demonstrate a spirit of cooperation and team work including, from time to time, assisting with duties outside their regular responsibilities.
All business communications, whether verbal, visual or written, whether for internal or external use, will be professional in tone and content.
Management will keep employees informed of pertinent business communications through formal and informal modes of communication and in a timely manner.
Employees are encouraged to recommend ideas for the improvement of processes and procedures that are consistent with the company Vision and Strategic Plan.
Mutual respect will guide all communications and interactions between and among employees, management, customers, vendors and other stakeholders.
NBU will encourage a culture and learning environment that fosters opportunity for continuous growth and development of all employees.
Employees will be good stewards of vehicles, tools, equipment, and other property utilized in performing their jobs, including taking responsibility for notification of any needed repairs to sustain safe working conditions
Employees will accept accountability for their decisions and actions at all times.
Employees will be responsible for adhering to their scheduled time of work and manage leave as to not interfere with tasks being completed including special projects and assignments with deadlines or, when applicable, negatively affect direct reports’ ability to do their jobs.
General Responsibilities
Maintains regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines
Adheres to NBU safety guidelines and practices at all times and in all situations
Maintains a clean and safe work area, office, field site and vehicle as applicable
Develops & maintains effective customer service skills for communications with co-workers, customers and the public in general
Maintains strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents
Adheres to NBU policies and procedures
Exemplifies NBU Core Values of Integrity, Stewardship, Culture, Team and Safety
Participates in and supports initiatives to reach annual NBU Performance Measures
Formal Education and Work Experience Requirements
Degree / Diploma Obtained : Bachelors
Work Experience Time Frame : Five Years or More
Field of Study : Engineering / Management / Environmental Science
Other :
In lieu of a degree, 5 years of relevant experience may suffice
Educational Requirements : Possession of a Baccalaureate degree from an accredited college or university with a major in engineering, water resources planning, management, and environmental science or a related field; and eight (8) years of full-time professional or water resources planning and management experience.
Other Minimum Qualifications
Exceptional understanding of project execution, team, and time management with proven success
Strong people skills, with ability to draw confidence, sell products, and maintain client satisfaction
Independent critical thinking and creative problem-solving skills
Highly organized and detail-oriented, with the ability to keep multiple projects and client engagements active at once
Comfort with ambiguity and ability to navigate uncertainty
Proven team player skills with ability to build and maintain internal and external relationships
Strong written and verbal communication skills, excellent business, and technical writing
Ability to work independently with minimal supervision
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Director of Water Operations & Compliance?
Sign up to receive alerts about other jobs on the Director of Water Operations & Compliance career path by checking the boxes next to the positions that interest you.
