What are the responsibilities and job description for the VICTIM'S ASSISTANCE OFFICER (SC - BILINGUAL SPANISH AND ENGLISH) Pay Grade 20 AFSCME LOCAL 1607 position at New Castle County Government?
IMPORTANT INFORMATION
In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period and which will be used to fill vacancies during that period, is being established for this classification. Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.
Candidates may submit online employment applications using the NEOGOV online application system available at https://www.governmentjobs.com/careers/nccde.
EXAMINATION PROCESS: The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list. The eligible list will be used to fill vacancies that occur within the next year. The appropriate number of names on the eligible list as prescribed by Merit System Section 26.03.505 will be certified to the hiring department for consideration to fill the vacant position(s).
New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation, up to the maximum
salary.
New Castle County is an Equal Opportunity Employer
JOB DESCRIPTION
DISTINGUISHING FEATURES OF THE CLASS: An employee in this class serves as the liaison between victims of crime, victim-oriented groups, and the New Castle County Department of Police. Priority response shall be given to victims of domestic violence, child abuse and neglect, elderly abuse and neglect and sexual assault. Assistance to these victims may include referrals to existing support services such as shelters, medical facilities, counseling centers or criminal justice agencies as well as personal contact and intensive support of victims referred by New Castle County Police Officers. This employee works under general supervision.
EXAMPLES OF WORK: (Illustrative Only)
- Participates in the development of on-going training programs concerning the needs and rights of victims of crime;
- Counsels victims of crime and refers them to appropriate social service agency;
- May speak before community groups and serve on task forces or committees as assigned;
- May conduct follow-up by verifying information through phone contact, personal interview and/or computer screening;
- Communicates and translates in Spanish and English;
- Documents, verifies, records and reports client information;
- Utilizes the resources of social services and criminal justice agencies and community resources as a means of dealing with identified problems;
- Maintains, logs, documents and records informational records and reports;
- Answers inquiries and provides information to agencies, clients and other appropriate resources;
- Directs referrals to available victim agencies;
- May accompany victim through criminal justice proceedings;
- Assists investigating Police Officer in the needs of victim or victim's family;
- Assists in training of Police Officers as to needs of victims involved in certain crimes;
- Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service;
- Operates a data processing terminal, personal computer and other related equipment in the course of the work.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Good knowledge of the principles, practices and methods of social work and the criminal justice system; good knowledge of social, economic and health factors and the manner in which they may affect social behavior; good knowledge of community resources and social service agencies including their functions; good knowledge of the concerns and rights of victims of crime; ability to identify and analyze problems and concerns of victims; ability to develop and interpret case records, and recommend an appropriate course of action; ability to speak and translate Spanish and English; ability to conduct interviews of a sensitive nature; ability to maintain accurate records and to compile and record data; ability to maintain a good working relationship between the Department of Police and the community; ability to communicate courteously and effectively, both verbally and in writing; ability to make effective presentations before groups; ability to handle sensitive and/or emergency situations; ability to pass a Class III County physical examination.
ACCEPTABLE EXPERIENCE AND TRAINING: At least one year experience in social work or police work and possession of a Bachelor's Degree from an accredited college or university with major course work in the social/behavioral sciences, criminal justice or closely related field; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
CONTACT INFORMATION
Meaghan McPherson
Human Resources Technician
Meaghan.McPherson@newcastlede.gov
Health Insurance: Starts the first of the month following a 60-day waiting period from the date of hire. Charges for coverage vary depending on type and level of coverage chosen. The following plans are currently available through Highmark (Comprehensive 80% Plan; a PPO (Preferred Provider Organization) and an EPO (Exclusive Provider Organization) and Aetna (Open Access HMO.) Deductibles and co-pays may also apply.
Dental Insurance: Starts the first of the month following a 60-day waiting period from date of hire. Currently, there are two PPO options and an HMO option. Charges vary depending on type and level of coverage chosen.
Sick Leave: Accumulates at the rate of one day for each completed month of service, beginning after the first full month of employment.
Vacation: Vests on December 31 of the calendar year preceding the vacation year. Vested vacation is to be used in the 12 months following the vesting date. Employees are entitled to vacation as follows:
- - 1 day for each completed month of service to a maximum of 10 days 1 – 4 years of service
- - 10 days of vacation 5 – 9 years of service
- - 15 days of vacation 10 – 14 years of service
- - 20 days of vacation 15 years of service
- - 25 days of vacation 15 years of service
- - 25 days of vacation (an additional day for each successive year of service)
Holidays: 13-1/2 paid holidays per year (1/2 day on Christmas Eve).
Life Insurance: Provided by the County in the amount of one and one-half times your salary. Minimum benefit - $50,000; Maximum benefit - $200,000.
Pension: Employee contributory amount of three percent of base salary to defined benefit plan. County will make a non-elective contribution of one percent of base salary to defined contribution account. In addition, the County will also make an annual matching contribution of one hundred percent of employee's contribution, up to a maximum of two percent to defined contribution account. 10-year vesting.
Deferred Compensation Plan:
Optional employee contributory plan available.
Additional Benefits: Salary increases each year dependent upon appropriate negotiated increase and/or merit increases; Credit Union, Blood Bank, Sick Leave Bank (after two years of service), Fitness Center, and an Employee Assistance Program are all benefits available to employees at no cost.
Supplemental Benefits: Flexible Spending Accounts (medical reimbursement and dependent care), additional life insurance, vision, group accident, group hospital indemnity, group disability, and critical care insurance are also available at an additional cost to the employee.
Union Affiliation: Some positions are affiliated with a local bargaining unit, and, therefore, will require a monthly dues deduction ranging from $23 to $46.65 per month.
Special Note: The above benefits are subject to change. For detailed information on any of the above, contact the Office of Human Resources at (302) 395-5180.
Revised: 12/15/15
Salary : $50,000
