What are the responsibilities and job description for the Personal Lines Account Manager position at New Century Insurance Services, Inc.?
Join New Century Insurance Services, Inc., a leader in customer service excellence in Alhambra, California. Were seeking a passionate and dedicated Personal Lines Account Manager to be the bridge between our clients and their peace of mind. In this hybrid remote role, you'll split your time between enriching face-to-face interactions and the convenient flexibility of working remotely. Work from home flexibility will begin after probationary period after sign off from manager to ensure onboarding goes smoothly.
New Century Insurance Services is committed to fostering a positive work environment where you can thrive and grow. If you have a knack for connecting with people and a dedication to helping others, we invite you to be part of our dynamic team. We pride ourselves on offering comprehensive training and a collaborative atmosphere to empower you to provide top-notch service and build lasting relationships with our clients.
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Work from Home
Health Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Customer Assistance : Provide comprehensive support to clients with their personal insurance needs, ensuring their queries and requests are handled efficiently. Included but not limited to handling evidences of insurance, policy changes, claims servicing, billing, cancellation reports and policy issuance.
Policy Management : Oversee and manage a wide variety of personal insurance portfolios, ensuring policies are up-to-date and accurately represent clients needs.
Claims Support : Assist clients in navigating the claims process, ensuring seamless service and swift resolutions.
Relationship Development : Build and maintain strong relationships with clients to foster trust and ensure continued satisfaction with our services.
Product Knowledge : Stay updated with the latest insurance products and services, recommending tailored solutions to clients as needed. Attend marketing meetings to maintain up to date knowledge of the various carriers' rating platforms, programs and underwriting guidelines
Requirement
Educational Background : Bachelor's degree or equivalent experience in insurance or related fields preferred.
Experience : At least 2 years of experience in personal lines account management or customer service within the insurance industry.
Licensure : Active California insurance license or the ability to obtain one shortly after hire during probationary period
Communication Skills : Excellent verbal and written communication skills for effective client interaction.
Problem-Solving : Strong problem-solving skills to handle and resolve customer inquiries effectively.
Tech Savvy : Proficiency with CRM tools and other essential software used in the insurance industry including MS Office Suite preferred.
Organizational Skills : Demonstrated ability to manage multiple clients and tasks efficiently.
Interpersonal Skills : Ability to build and maintain relationships with clients, promoting trust and loyalty.
Adaptability : Comfortable working in a hybrid remote setup, balancing in-office and work-from-home responsibilities.
Language : Ability to easily communicate in English; Spanish and / or Chinese language speaking proficiency preferred in addition.
Salary : $50,000 - $80,000