What are the responsibilities and job description for the Bilingual Dental Receptionist (English/Spanish) position at NEW Community Clinic LTD?
N.E.W Community Clinic provides access to quality care to evidence based, quality, comprehensive, and compassionate care. No one is turned away due to inability to pay.
The Dental Receptionist performs a variety of secretarial and administrative duties and provides a positive customer service experience. The Dental Receptionist works with the team to help provide patients with the highest standards of dental care. Complete all phases of patience intake, starting patient electronic records, documenting chief complaints, screening financial eligibility, and collecting fees according to the sliding fee scale.
**This position is based out of our Sturgeon Bay dental office**
Essential Functions of the Job:
- Greet all patients and the general public; assist with questions as needed.
- Accurately input patient data into patient record and update as necessary.
- Update and complete necessary financial information to determine eligibility for the clinic, asking patients for insurance card or proof of income, then verifying with financial screening information.
- Schedule patient appointments efficiently to maximize availability and keep schedule running smoothly.
- Accurately complete checkout process. Collect and post payments, making any necessary adjustments in the ledger.
- Answer all incoming calls and directs them to appropriate party; takes and delivers and responds to messages, schedules appointments, etc.
- Prepares charts for telephone messages and patients added to the day's schedule as needed.
- Document patient concerns, complaints, or requests, and inform the director of any requiring additional attention.
- Help to arrange special services for patient visits, including interpreter services and transportation.
- Work with dental assistants to address schedule changes.
Qualifications and Education Requirements
- Education - High school diploma
- Experience - Previous employment in an administrative position performing customer service. Previous experience in a clinic setting is preferred, but not required
- Expertise - Understanding of professional customer service. Training in record maintenance and infection prevention is preferred. Skilled in basic computer operation and programs, and the ability to learn new software
- Language - Fluency in written and spoken in both English and Spanish is required
If you are passionate about helping people within your community, then come join our amazing team!
