What are the responsibilities and job description for the CUSTOMER SUPPORT SPECIALIST position at NEW Cooperative, Inc.?
Essential Duties & Responsibilities : Include but are not limited to the following :
Customer Service
Provides fast, efficient, and courteous service always.
Answers incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handles and directs customer complaints to the proper personnel.
Works extended hours as requested by supervisor to ensure good customer service in busy season.
Maintenance
Maintains the office in a neat and orderly fashion.
Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained.
Keeps resource manuals accessible and current.
Billing
Ensures all items sold are delivered and charged in a timely manner.
Bills products picked up by customers.
Correctly splits tickets for landlords, etc. as directed by growers.
Operations
Is responsible for weighing incoming and outgoing grain.
Assists in settling grain in a timely manner.
Maintains some knowledge and interest in communication with local farm customers concerning commodity prices and trends.
Is aware of the cooperative's prices on commodities and services and review with your supervisor as necessary.
Assists in other areas of the location as needed.
Other
Uses all tools, equipment, and vehicles carefully and for their intended use.
Attends product updates and service training sessions as required by the supervisor.
Basic Employment Expectations :
Safety
Performs work safely and uses the appropriate PPE.
Checks the work area for hazards and corrects / reports unsafe conditions.
Considers the safety of oneself, and other employees, and customers.
Follows all safety protocols and seeks advice from supervisor when uncertain.
Communication
Maintains open communication and cooperates with supervisor, departments, and fellow employees.
Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.
Accountability & Professionalism
Abides by policies set forth in the employee policy manual.
Carries a fair share of the workload.
Promotes NEW Cooperative through positive, friendly, and professional interactions.
Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work.
Understands that satisfactory attendance is essential to the efficient operation of the work environment.
Customer Service
Continually works to satisfy customers to address questions / concerns through effective communication, solving problems, responding to questions, and managing their expectations.
Personal / Professional Development
Establishes personal performance goals and works toward these goals.
Continually upgrades and demonstrates knowledge of the job.
Qualifications & Requirements :
Must be licensed and insurable to drive.
High school diploma or GED with 1-3 months of related experience.
Understands the importance of providing very high levels of customer service.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Understands the seasonality of the farm supply business and the in-season time commitment.
Must be able to interact and effectively communicate with customers and individuals at all levels of the organization.
Possesses problem solving capability and understands the operational processes.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a CUSTOMER SUPPORT SPECIALIST?
Sign up to receive alerts about other jobs on the CUSTOMER SUPPORT SPECIALIST career path by checking the boxes next to the positions that interest you.
