What are the responsibilities and job description for the Customer Service - Hospitality Experience Wanted! position at New Corpus Christi Sales Firm!?
Envisage Consulting is currently hiring entry-level individuals with customer service, restaurant, retail or hospitality background for the Customer Service position. We have found that candidates working in these fields of customer service are very easy to train into our Customer Service position. We specialize in areas of customer renewal, customer retention, and customer acquisition, and this all requires the ability to confidently interact with people.
SUMMARY :
The Customer Service Representative is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. The Customer Service Representative is a key interface with the customer and plays a pivotal role in the success of this relationship.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Includes the following. Other duties may be assigned :
- Deliver Exceptional Customer Experiences : Leverage interpersonal skills from hospitality and retail to provide courteous, personalized, and timely service to all customers, ensuring their needs are met efficiently.
- Resolve Customer Inquiries : Utilize problem-solving abilities to handle customer questions, concerns, and complaints with patience and professionalism in a fast-paced, dynamic environment.
- Maintain Product Knowledge : Apply product expertise to offer relevant solutions to enhance customer satisfaction.
- Handle High-Pressure Situations : Demonstrate the ability to stay composed and maintain excellent service.
- Foster Positive Relationships : Build and maintain strong customer relationships by delivering friendly and empathetic service
- Upsell and Promote Products : Utilize sales techniques learned in retail or restaurants to upsell or cross-sell products and services based on customer needs, helping to increase company revenue.
- Collaborate with Team Members : Work effectively with team members to ensure seamless customer service
- Provide Follow-Up Support : Ensure customer satisfaction by offering follow-up assistance and additional support, applying the same dedication to service that made you successful in hospitality or retail.