B2B Operations and Restoration Lead

New Creations South Charlotte | Charlotte, NC

Built for Ambitious Leaders

This is not just another job. This is a leadership position for someone who thrives on responsibility and impact. You'll have meaningful decision-making authority, resources to implement your vision, and a compensation structure that rewards excellence. If you're looking to make a significant difference in a growing business while advancing your career, this role offers that opportunity.

Our Mission & Core Values

At New Creations South Charlotte, we transform damaged surfaces into renewed, beautiful spaces while saving our customers time, money, and the headache of replacement. Our innovative restoration solutions eliminate the trouble and disruption that comes with conventional demolition and installation. Our work is guided by our commitment to:

• Professionalism: Reliability, respect, punctuality, effective communication, accuracy, and precision
• Consistency: Adherence to standards and processes
• Goal Setting: Continuously learning and growing by setting and attaining specific, measurable, time-dependent goals
• Critical Thinking: Asking questions, being open-minded, and seeking solutions

The Role: Dual Impact

As our Hybrid Operations Manager/Lead Technician, you'll split your time between:

• Operations Management (70%): Lead daily operations, ensure quality control, develop systems, and drive team performance
• Lead Technician (30%): Handle complex commercial restorations, train technicians, and maintain our technical excellence

Why This Role Is Different

• True Decision-Making Authority: Operational autonomy backed by ownership support
• B2B-Focused Business Model: 80% commercial clients with higher-value projects
• Ground-Floor Leadership: Help build something significant from the beginning
• Balanced Role: Perfect for someone who loves technical work but wants business growth

What Success Looks Like

• Building a team that consistently delivers 90% client satisfaction
• Developing systems that maintain quality while supporting 30% annual growth
• Creating strong B2B relationships that lead to recurring service contracts
• Managing resources efficiently to achieve target profit margins

Qualifications for Success

• Proven leadership experience with ability to train and develop team members
• Strong operations management with experience in standardized procedures
• Technical aptitude with ability to master specialized restoration techniques
• Full color vision required (color matching is critical for restoration work)
• Demonstrated experience in mission-focused teams
• Valid driver's license with clean driving record
• Experience in surface restoration, construction, or related technical fields (preferred)

Growth Path & Compensation

• Base Salary: $65,000-75,000
• Performance Bonuses: 6-Month bonus based on first-half profit margin achievement, Annual Team Performance Bonus based on technician retention and productivity, and Annual Revenue Bonus based on total annual revenue targets
• First-Year Earnings Potential: $95,000-105,000 based on performance
• Long-Term Growth: Bonus structure increases with business growth in years 2
• Profit-Sharing Opportunity: After 12 months of proven performance, eligibility for 5-10% of net profit above established baseline, distributed quarterly

Benefits & Support

• Benefits Package: Medical, dental, and vision coverage
• PTO: 15 days annually 7 paid holidays
• Professional Development: $2,000 annual budget for training and education
• Resources: Franchise support, specialized training, and company vehicle

Important Note:

• You must be able to travel to Vancouver, WA for training June 1-14. We will provide travel, lodging, and per diem.

How to Apply

Submit your resume and a brief statement addressing:

• Your leadership experience combining technical expertise and operational management
• How you've improved standard operating procedures to enhance effectiveness
• Your approach to team accountability while building cohesion
• How you've demonstrated adaptability in challenging situations

We value transferable skills, proven leadership, and dedication to excellence over industry-specific experience.

New Creations South Charlotte is an equal opportunity employer.

Job Type: Full-time

Pay: $95,000.00 - $105,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• No weekends

Application Question(s):

• Are you able to attend training in Vancouver, WA from June 1 through June 14?

Work Location: In person

Salary : $65,000 - $75,000