Case Manager

The Case Manager is a mid-level management position in both the Supportive Living Services (SLS) program and Community Integration Day Program of New Dawn Support Services (NDSS). This positions mission is to ensure quality, individualized services to all clients under their supervision. The

Case Managers will provide support and guidance to all supervised positions in terms of Individual Support Plan (ISP) development and implementation, guidance to staff and clients in Person Centered Thinking practices and assist in team development and training. In addition to the following Case Manger duties, a Case Manager has the expectations to complete and excel in all responsibilities of the Direct Support Professional (DSP) role.

Core Job Responsibilities and Duties:

Management and Leadership

• Actively promotes NDSSs vision, mission, and positive organizational culture across teams and professional relationships.
• Promotes and models professionalism as a NDSS representative.
• Provides ongoing feedback to supervised staff on performance and assists with coaching them to achieve performance goals.
• Provides updates to Lead Case Manager, Human Resources Director, and Operations Director for annual performance evaluations for supervised staff.
• Convenes monthly team meetings for each individual to ensure strong coordination, teamwork, and plan implementation.
• Supports the development of a high functioning effective team through team building, positive conflict resolution and staff development activities.
• Identifies program needs and works with NDSS leadership to ensure continuous program improvement.
• Support client with approving individual IHSS timecards.
• Provides input and feedback as needed to Quality Assurance Coordinators regarding clients staffing schedules.

Delivery of Supportive Living Services

• Actively engages staff in the use of person-centered planning practices to ensure high quality services and client engagement.
• Works closely with teams to effectively implement each plan.
• Coordinates the development of annual Individualized Service Plans (ISP) for clients.
• Coordinates the development of Person-Centered Descriptions and One Page Profiles.
• Oversees the development of a strong "circle of support" (natural supports) for each client to promote community integration and support.
• Liaisons effectively with Service Coordinators, case managers, family members and other service providers, maintaining strong communication and partnerships.
• Collaborates with other departments and agencies to actively support client needs and proactively address concerns and issues.
• Provides crisis intervention as needed while enlisting support to stabilize client.
• Prepares reports, case summaries, correspondence and other written materials as required.
• Maintains all records in accordance with Redwood Coast Regional Center and other quality assurance standards.
• Assists client in maintaining their home via completing regular maintenance reports, developing plans to have repairs/improvements made, and communications to landlords.
• Assists with leading effort to support client in finding housing as needed or desired by the supported individual.
• In the event of no trained IHSS providers available to complete medication pulls: Completes medication pulls, medication ISP tracking, medication box review, and prescription refill ordering as needed. Preference in assisting IHSS team members to be trained to pull meds under IHSS core responsibilities. Keeps Quality Assurance Coordinators informed and up to date on all new, changed, and discontinued medications.
• Review of regular ISP program tracking completed by team members and provide consultation on missing or lacking tracking.
• Supporting in completion and review of Special Incident Reports on an as needed basis. Completion of SIR follow up to RCRC and APS as requested.
• Assists clients with medical advocacy and understanding all aspects of their medical care. Includes support in facilitation of all needed aspects of attending and scheduling medical appointments.
• Other duties as assigned by the Lead Case Manager, Operations Director and/or Executive Director.

Tools and Equipment Used:

Computer, car, recording equipment, phone, copier, fax, cellular phone, adaptive equipment as identified by support needs, and general household machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, talk, and listen.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a combination of both the office and the community. When out of the office the employee may be subject to adverse weather such as hot and wet and/or humid in the summers and cold and wet in the other seasons. The noise level can range from moderately quiet in the office to loud and noisy in the field.

• Education and Experience:
  • High School Diploma or equivalent accredited certification
  • 1 year of Direct Support Professional experience within New Dawn Support Services
  • Completion of 1 Person Centered Training courses, and minimum of day one Proact Advantage.
  • Preference given to individuals with additional experience and education.
• Transportation:
  • Valid California drivers license
  • Clean driving record (DMV printout may be required)
• Knowledge, Skills, and Abilities.
  • Excellent record of completing all Direct Support Professional responsibilities consistently and effectively during course of employment at NDSS.
  • Positive record of attendance, primarily free of tardies and unexcused absences.
  • Competent knowledge and experience in effectively working with individuals with intellectual and developmental disabilities, and behavioral challenges.
  • Knowledge in supporting individuals with social and/or emotional needs pertaining to ones Mental Health care. Many served individuals are dual diagnosed with both a development disability and mental health concerns, and knowing how to support both is essential.
  • Excellent written and verbal communication skills including the ability to make group presentations and provide in-service training and education.
  • Experience providing staff supervision, leadership, and training in a human service program setting.
  • Knowledge and basic understanding of agencies supporting developmental disabilities, including familiarity with Regional Center requirements, Department of Development Services requirements, and Department of Health and Human Services requirements.
  • Skills in record keeping and oral communications.
  • Basic math skills to perform basic paperwork such as timesheets, finance assistance logs, schedules, etc. and to successfully mentor individuals supported.
  • Ability to analyze complex situations, negotiate for case planning and evaluate potential improvement.
  • Ability to present complicated case information clearly and concisely.
  • Ability to organize work effectively and successfully manage own time.
  • Ability to maintain effective communications with clients, co-workers, and community organizations.
  • Ability to work under stressful conditions and to remain calm and objective.
  • Adept computer literacy, including ability to understand and master organizational used programs such as Therap, Paycom, Microsoft Word, Outlook, and Teams.
• Other:
  • Have First-Aid Basics and CPR training certification.
  • Required to undergo and clear criminal background check via fingerprint clearance.
  • The willingness and ability to perform all the essential functions of the job.
  • The ability to work collaboratively with clients, community partners, and co-workers.
  • You must provide an I-9, Social Security Card, or proof of eligibility to work in the US.