What are the responsibilities and job description for the Case Manager position at New Day Personal Care Services Inc?
We are looking for a Case manager to enhance the quality of Client management, maximize satisfaction and promote cost-effectiveness. The successful candidate will be accountable for the full client care cycle. Case manager duties include assessing, planning, implementing, monitoring, and evaluating actions required to meet the client’s health and human services needed within your caseload. . The successful candidate will:
- Have compassion and eagerness to serve elderly and disabled individuals
- Exhibit flexibility, drive, and willingness to solve problems
- Display clear and tactful communication skills
- Remain calm and organized when faced with challenges
Responsibilities of a Case Manager:
- Manage care for 25-40 clients who participate in the following programs
- Medicaid Waivers including SIL, NOW, ROW, SW, LTPCS, CC/EPSDT
- Private Pay which includes long-term care insurance
- Ensure person-centered care plans are carried out by Direct Support Workers (DSWs) and that clients' health and well-being are maintained
- Supervise, train, evaluate, and provide direction to DSWs in regard to all aspects of the specific client care
- Communicate frequently with clients, families, and other affiliates to answer questions, resolve issues, and ensure satisfaction with services.
- Travel to clients' homes for meetings and visits quarterly, annually, and as needed.
- Properly document all client communications, care plans or medical changes, visit notes, or incidents in Well Sky/ Alora Health System.
- Comply with all program guidelines and meet requirements established by LDH, Medicaid, and New Day Personal Care Services, Inc.
- Advertise New Day Personal Care Services, Inc in the local community and build relationships with external partners
- Participate in after-hours on-call rotation and serve as backup staff working in-home with clients as needed
Requirements:
- BA/BS degree required, preferably in Human Services or a related field or
- 3 years' experience (Case Management) or
- 10 years experience working in a home homecare industry
- Satisfactorily pass all required and applicable State & Federal eligibility verifications including background, and driving. etc.
- Basic computer skills including Microsoft Office, Word, and Excel
- Able to operate office equipment
- Basic addition/subtraction and general analytical skills
- Valid driver's license, auto insurance, and reliable transportation
Pay Range $16.00-$22.00 an hour
Office hours are 8:30 a.m. - 4:30 p.m., Monday through Friday
New Day Personal Care Services, Inc offers competitive pay and excellent benefits, including Major Medical, PTO Vacation time, and much more!
Salary : $16 - $22
