What are the responsibilities and job description for the Service Apprentice position at New England Air Systems?
New England Air Systems is looking for someone to be part of our service apprenticeship program that has completed a few years as an apprentice. In this role, you will assist in responding to client service needs by performing routine and emergency service on heating systems under the direction of the service manager.
Essential Functions / Responsibilities
- Perform routine and emergency service on commercial heating and air conditioning equipment.
- Perform maintenance on commercial heating and air conditioning equipment.
- Participate in technician meetings and training sessions.
- Maintain assigned service vehicle.
- Maintain inventory of parts in the assigned service vehicle.
- Complete all timecards, work orders and purchase orders in timely manner.
- Communicate regularly with the dispatcher regarding job information and status.
- Be alert for new or additional services or products to be supplied to customers.
- Follow up on customer’s questions or complaints promptly.
- Show willingness to learn new material
- Completes apprenticeship logbooks and hands them in on time monthly.
Competencies
- Strong leadership skills and interpersonal skills, as well as strong verbal, written, and computer skills.
- Interact with fellow employees and outside parties, vendors, and customers in a cooperative, professional, and positive manner.
- A positive attitude and the ability to function effectively in a team-oriented work environment.
- Engaged and attentive and with the ability to apply what is learned.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with tools under direction of the senior service technician.
Physical Demands:
- Ability to lift and/or carry up to 75 lbs occasionally and 50 lbs repetitively
- Shall follow company safety policies at all times, by wearing the proper PPE for each job task as required by VOSHA, OSHA, and NIOSH guidelines
- The ability to climb and work from up to a 40-foot ladder
Qualifications
- OSHA 10
- Natural Gas and Propane preferred
- EPA preferred
- Valid driver’s license.
- High school diploma or equivalent.
