What are the responsibilities and job description for the Patient Access Representative position at New England Baptist Surgery Center, LLC?
New England Baptist Surgery Center (NEBSC) is currently hiring for a full-time (40 hours per week) Patient Access Representative.
Position Hours: 8 a.m. – 4:30 p.m.
About us:
New England Baptist Surgery Center is a state-of-the-art surgery center providing comprehensive orthopedic care for a range of ambulatory services, including total joint surgery. We have 8 operating rooms and 25 pre-and post-operative bays.
NEBSC offers great benefits such as:
- Competitive salary
- Generous PTO
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short-Term Disability Insurance
- Long-term Term Disability Insurance
- Company sponsored Life and AD&D insurance.
- 7 Company Paid Holidays which are in addition to your PTO
Not required to work any company sponsored holidays
Position Summary:
Ensure that all customers are greeted in a timely and friendly fashion. Responsible for registering patients, medical records, procedure scheduling, medical clearance paperwork, maintaining electronic medical records and ensuring all documents are accurately stored. Will perform or assist with clerical/secretarial functions within the office.
Essential Position Responsibilities:
- Admits patients in an accurate, thorough, and timely manner according to procedures.
- Gathers accurate and complete financial, insurance, and personal demographic information.
- Clearly communicates individual patient financial responsibility professionally and courteously to all patients prior to the scheduled service date.
- Obtains insurance verification and authorization for patient services in a timely manner from insurers for us to provide needed care.
- Collects for self-pay portions of bills.
- Conducts an interview to obtain biographical information.
- Demonstrates the appropriate use of the admissions computer systems.
- General understanding of the laws, both State and Federal that affect our ability to collect balances due from patients, insurers, and/or their agents.
- Collects medical clearance paperwork, working with pre-admission testing and anesthesia.
- Maintains both paper charts and electronic records.
- Assumes responsibility for pristine environment.
- Responsible for the overall appearance of the lobby/waiting area.
- Maintains work area in an organized and neat manner, and that patient admission/intake is handled in a private area.
- Acts as a resource center for facility.
Position Requirements:
- High school diploma, GED or equivalent required.
- Excellent professional, organizational, and communication skills.
- Attention to detail.
- Strong interpersonal skills.
- Ability to use computer systems.
- Must treat all patient and employee information as confidential.
- Ability to work within the team and independently.
- Must be able to handle multiple tasks.
- Has the ability to use discretion in dealing with the public
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.