What are the responsibilities and job description for the Customer Service Representative - Temporary Summer Position position at New England College?
- Perform excellent customer service in the Office of Student Financial Services primarily by phone but also may include email and in person.
- Promptly answer incoming calls and make outreach calls.
- Assist students to obtain all available funding to cover account balances.
- Effectively and accurately communicate financial aid and billing policies and procedures.
- Assist students with the completion of financial aid and billing requirements and assist with account questions.
- Process payments.
- Excellent customer service skills
- Excellent conflict and resolution skills
- Detail oriented
- Strong knowledge of Microsoft Office products
- 1-3 years customer services experience
- 1-3 years experience in a student services, financial aid, admissions or billing office.
New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran’s status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.
New England College is committed to providing equal opportunity in all conditions of employment and creating a welcoming and supportive environment that celebrates diversity. If an imbalance is found to exist, the College will make good faith efforts to recruit, hire and promote persons underrepresented in the workplace.
