What are the responsibilities and job description for the Residency Support Specialist position at New England College?
- Assists Graduate Operations Coordinator, academic leads and faculty to ensure consistent and high-quality residency programs.
- Provides operational and technical support to ensure the smooth delivery of academic sessions, providing initial assistance and escalating issues as needed.
- Assists with registration and check-in/check-out processes for students and faculty.
- Provides ongoing support to faculty and students during residency weekends, ensuring that any operational issues are resolved promptly and in accordance with the program’s goals.
- Collaborates with the residency academic lead (dean or core residency faculty) and the graduate operations coordinator to meet all logistical and operational needs.
- Provides on-site support during residency weekends, ensuring smooth operations, from event setup to student and faculty assistance.
- Serves as the primary point of contact for event participants, offering assistance before, during, and after events.
Technical Support for Online Course Content:
- Provides technical assistance for faculty and students using the Learning Management System (LMS) and other academic technologies for online course content.
- Assists with uploading, organizing, and maintaining online course materials, ensuring students can access all necessary content.
- Offers training and support for faculty and students on using academic technologies effectively, ensuring smooth transitions between in-person and online learning environments.
- Bachelor’s degree in education, management, or a related field (or equivalent experience).
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills, with the ability to interact with a diverse range of faculty, staff, and students.
- Ability to work independently and take initiative in high-pressure situations.
- Familiarity with Learning Management Systems (LMS) such as Blackboard, Canvas, or Moodle, and experience with academic technology.
New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran’s status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.
New England College is committed to providing equal opportunity in all conditions of employment and creating a welcoming and supportive environment that celebrates diversity. If an imbalance is found to exist, the College will make good faith efforts to recruit, hire and promote persons underrepresented in the workplace.
