What are the responsibilities and job description for the Family Services Coordinator (Counselor / Social Worker / Bereavement) position at New England Donor Services?
Company Description
Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2024!
Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do.
New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation's donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $140M in operating revenues, NEDS employs 360 clinical and non-clinical staff members throughout New England and across the country.
Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.
Job Description
Job Description
Are you a compassionate individual that enjoys meaningful work, being part of a team, working through challenges and making a positive difference in people's lives? If so, we want to connect with you!
As a Family Services Coordinator you will provide support and guidance to family members of trauma patients and discuss end-of-life decision options, including organ and tissue donation.
The Family Services Coordinator (FSC) is an empathetic, respectful and skilled professional dedicated to the NEDS mission of saving and enhancing lives through organ and tissue donation. The FSC assists hospitals 365 days a year to support collaborative donation processes (CDP) to ensure that all potential donor families are offered the opportunity for donation. FSCs fulfill a call schedule that provides coverage to the entire NEDS service area.
- Fulfills an on-call schedule, including some weekends and holidays.
- Responds to new and open referrals in hospitals to offer donor families the opportunity for organ and tissue donation.
- May conduct donation discussions by phone as appropriate.
- Through education, helps donor families to understand and accept the diagnosis of death as described by the primary care physician.
- In the absence of donor designation, assesses the patient's legal next-of-kin's readiness to engage in a discussion for the opportunity of organ and tissue donation.
- Advocates for donation while being respectful of cultural and / or religious beliefs.
- Maintains an individual authorization rate that demonstrates best practice skills in obtaining authorization.
- Completes all required documentation regarding approach and authorization.
- Provides initial follow up to donor family after donation.
- Carries out other duties as deemed appropriate by the Senior Director, Family Services, Manager, Family Services or designee.
Administrative :
Schedule :
The schedule for this position is 12 on-call shifts per month. Shifts begin at 0600 and end at 2400 (18 hour shifts). In some instances, the Coordinator may be required to remain on-site past 2400 depending on case dynamics and clinical activity.
Please note : Will be required to travel a significant amount throughout New England. Mileage and other reimbursements available. The ideal candidate will live within 1 hour of Boston MA.
Qualifications
NOWLEDGE, SKILLS AND ABILITIES - ALL LEVELS :
EDUCATION & EXPERIENCE - ALL LEVELS :
CERTIFICATION / LICENSE - ALL LEVELS :
What You'll Be a Part Of :
You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include :
You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!
Additional Information
HIRING ALERT : NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.
When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.
New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.
Hear from some of our employees at www.neds.org / careers
Videos To Watch
https : / / youtu.be / lcF2QIyu6UI
