Resource Development Strategist

Company Description

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2024! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $140M in operating revenues, NEDS employs 360 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Job Description

Under the general direction of the Sr. Director, Hospital Donation Strategy, the Resource Development Strategist is responsible for the development and deployment of hospital partner programs and serves as a dedicated liaison to targeted departments, utilizing a service line approach to training and education initiatives, with a special emphasis the authorization and referral processes and related strategies such as preliminary discussions. Utilizing organizational data and metrics, the Resource Development Strategist is also responsible for assisting in process improvement and standardization initiatives in all aspects of field training resources.  This position would also maintain a reduced hospital assignment to serve the duties required by a Hospital Donation Strategist.

The position will require travel to New England Donor Services hospital partners and the New England Donor Services Waltham office.

FOCUS AREAS/ESSENTIAL JOB FUNCTIONS:

• Serves as a dedicated resource and liaison to the Donation Strategy team, with a focus on ensuring comprehensive education plans are developed and deployed to our hospital partners in a manner that will impact our key performance indicators.
• Participates in tracking, analysis and reporting on all data elements associated with the Hospital Donation Strategy Team’s metrics, performing on-going data analysis to target specific areas for improvements using a variety of sources, to include nonconformances.  In conjunction with department leaders, participates in on-going data analysis to target specific areas for improvement.
• Works with Hospital Donation Strategy Team, Subject Matter Experts (SMEs) and department leaders to develop interactive materials, including asynchronous and instructor-led programs, e-learnings, multimedia content, compliance training, onboarding, and other supporting materials to ensure an effective learning experience for hospital partners, utilizing evidence-based engagement and knowledge transfer and retention strategies.
• Facilitates key aspects of field resource materials, including course development and evaluation, leading sim session facilitation and overseeing debriefing sessions. Supports simulation activities by anticipating, preparing, and providing the appropriate materials and supplies required based on scenario parameters.
• Participates in the development, dissemination and evaluation of surveys related to hospital initiatives and feedback responsible for analysis of results to identify any needed modifications.
• Researches and stays current with emerging educational technologies and provides coaching and training to Hospital Donation Strategy team on delivery of learning solutions.
• Performs duties and responsibilities that are outlined in the Hospital Donation Strategist job description. 
• Serves as an active member on related committees.
• All other duties as assigned.

Qualifications

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in human resources, education, communication, psychology, or related field from an accredited college or university; or in lieu of a bachelor’s degree, an additional 4 years of relevant work experience is required. Experience working in a hospital setting is preferred.
• Hospital Development experience preferred.  OPO experience required. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Clinical Skills: Knowledge of relevant medical terminology and pathology, ability to translate complex medical information into easily understandable language for families and staff to understand.
• Data Analysis: Ability to collect, analyze, and present data to identify patterns, trends, and relationships among variables.
• Skilled Presenter: Responsible for development and delivery of departmental presentations
• Project Management Skills: Demonstrated ability to lead, organize, and manage multiple projects, adapt to changing priorities, and utilize time-management skills to meet deadlines.
• Computer & Application Literacy: Proficiency Microsoft 365 suite, Learning Management Systems, TrueNorth, Slack as well as ability to navigate the internet.
• Team Building: Proven ability to work in and lead teams that produce results. 
• Interpersonal and Communication Skills: Strong interpersonal, written and verbal communication skills.  Ability to critically think, solve problems, and work productively both independently and as a team participant. Skilled in active listening and proven ability to handle sensitive and confidential information.
• Emotional Intelligence: Demonstrates the ability to understand, use and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and diffuse conflict.
• Conflict resolution: Able to be present and pay attention in the moment, identify stress responses and triggers, cope and manage difficult emotions, speak mindfully and actively listen, maintain open communication, look for solutions and find agreement that benefits both sides to some extent.
• Initiative: Is a self-starter.  Seeks solutions and makes practical suggestions.  Finds new and better ways to perform job and functions.  Displays ingenuity in anticipating and meeting unexpected situations.
• Organization: Able to successfully prioritize when faced with demands, requests and deadlines.  Effectively handles competing priorities. Is able to distinguish between the crucial and trivial.  Sees the big picture.  Keeps situations in proper perspective.
• Adult Learning Principles, Task Analysis, and Instructional Design: Uses adult learning principles and instructional design strategies to assess needs and then plan, design, develop and implement courses and learning solutions to develop skills, increase engagement, belonging, and improve overall employee performance and organizational effectiveness.
• Regulated Processes and Systems: Ability to identify and interpret regulatory, business, and system requirements and then incorporate them into processes.
• Confidentiality: Ability to handle highly confidential information in a professional manner.  High level of judgment and discretion.
• Workload Management: Ability to prioritize and manage multiple priorities in a fast-paced environment.  Ability to analyze highly complex situations with multiple variables and make sound recommendations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Required to travel by personal vehicle and NEDS authorized vehicles to meet the duties and responsibilities of this position. Must maintain the requirements of an “eligible driver” including maintaining an acceptable Motor Vehicle Record (MVR) and required minimum personal automobile insurance per NEDS automobile policy.
• Valid state driver’s license required and must be at least 21 years of age to drive for NEDS business.

Additional Information

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.

Hear from some of our employees at www.neds.org/careers