What are the responsibilities and job description for the Assistant Operations Manager position at New England Gypsum?
GMS is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates a network of more than 250 distribution centers nationwide. For more information about GMS, visit www.gms.com or any one of our subsidiary company websites.
Summary of Position: Assistant Operations Manager
Primary Responsibilities:
Account Manager
The primary function of an Account Manager is to serve as the liason between both internal and external representatives requiring service from our delivery operations. The AM is responsible for making sure all the requests from a customer representative or salesperson for deliveries or other information is handled professionally, accurately, and timely. Overtime all Account Managers have specific accounts assigned to them.
Store Management
Assist all people who come to front counter for material pick-up. This includes completing the orders and tendering cash sales.
Assist in answering incoming calls.
Keep the store front well stocked, neat, and clean.
Complete End of day Counter “Close-out” procedures including balancing cash.
Dispatch Assistance
Take orders at the counter, via email, or on the phone and properly set up for delivery or pick-up.
Assist in sourcing products needed for deliveries that are not “In Stock” at the Hartford location.
Properly check loads leaving our location for accuracy, proper securement, and truck safety.
Properly check loads coming into our location for accuracy.
Develop the ability to “Fill In” dispatching when needed. This includes developing the ability to effectively use our “Dispatch” program DQ.
Develop the ability to interface with our delivery people and drivers including debriefing after jobs are complete.
Overtime develop the ability to assist in “Managing” our Delivery Staff.
Inventory Management
Perform monthly “Cycle” counts as directed by management.
Assist in quarterly 100% counts as needed.
Develop ability to properly handle internal transfer of material from location to location.
Jobsite Management
Become proficient in how we expect our stockers to complete tasks on the jobsite.
From time to time will be asked to go out and inspect jobsites prior to stocking.
Warehouse & Yard Management
Develop the ability to effectively interface with our warehouse staff.
Learn the proper procedures for storing material in an organized and safe manner.
Develop the ability to assist in “Managing” our Delivery Staff.
Safety
Become acquainted with ALL our safety protocols and develop the ability to teach to others.
Develop the skill set to inspect our field people’s work with an eye for working in a safe manner.
Develop the ability to hold others accountable for safety adherence.
Product Knowledge
Become acquainted with all the products we sell; securing knowledge that makes you valuable to our customers.
Hours
By nature, the distribution business involves long hours. At a minimum the expectation will be working 10-11 hours a day with the requirement of working at least one Saturday a month.
Ideal Candidate
The ideal candidate is someone that thrives in a fast-paced, hands-on environment.
The ideal candidate is someone who enjoys serving others.
The ideal candidate is someone who is smart and a hard worker.
The ideal candidate is someone who is competent with Excel and Word.
Company Benefits:
- Medical, Dental, Vision, Disability & Life Insurance
- 401k
- Paid holidays & vacation days
- Opportunities for Career growth.
Launch your career with a national building materials distributor and discover opportunities for growth and advancement. Our people have the independence and authority to make a difference. We invest in relationships, and every person is important. Our highest priority is serving others. We passionately pursue a safe work environment along with a relentless focus on operational excellence. We believe you can never go wrong, doing the right thing.
EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: $80,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Hartford, CT 06120 (Required)
Work Location: In person
Salary : $80,000 - $95,000