PSR Pharmacy Technician

Job Description

Job Description

New England Life Care, Inc.

Job Description

Employee Name : Date of Hire :

Job Title :

PSR / Pharmacy Technician

Reports to :

Pharmacy Technician Supervisor

I have read and received a copy of this job description and acknowledge that I am able to perform the job requirements as described.

Employee Signature : Date :

Job Summary : The person in this position is responsible for the preparation of sterile infusion medications using aseptic technique and assisting the pharmacist in the operational tasks of conducting a home infusion pharmacy. This position has a Monday - Friday schedule during normal business hours.

I. Primary Job Responsibilities

Assists the pharmacist(s) in providing pharmaceutical care for patients ranging in age from newborn to elderly.

Demonstrates the ability to identify and understand the variable dosage requirements of different age groups. Understands the need to consult with the pharmacist if questions / concerns arise.

Accurately prepares intravenous solutions and admixtures in a timely manner according to NELC policies and procedures.

Accurately labels, packages and stores products prior to shipment to patients.

Maintains pharmacy and clean room in a clean, organized and well stocked manner according to NELC policies and procedures.

Assists with daily, weekly and monthly Quality Assurance activities including but not limited to temperature monitoring of product environment and QA testing of compounded batches.

Documents daily compounding statistics and collates daily data for month end report(s) as required.

Generates all daily prescriptions and CII logs as required.

Assists with inventory management functions involving purchasing and receiving drug shipments as well as computer system inventory maintenance.

Contacts infusion patients at regularly scheduled intervals to review clinical status and medication / supply inventory. Updates patient height / weight information in MIS as obtained for nutritional service patients.

Accurately enters all Patient Supply Profiles into MIS to generate delivery tickets for order processing.

Monitors all patients for delivery intervals and follows up with patient or HHA when no delivery has been requested within the past 45 days.

Effectively communicates patient requirements and changes in patient status to appropriate members of the infusion and reimbursement teams in a timely manner.

Demonstrates current knowledge related to all therapies provided by NELC.

Demonstrates the ability to troubleshoot problems verbalized by customers yet knows limitations and thus triages calls to appropriate person for assistance as required.

Comprehensively documents all patient related information / conversations in patient’s clinical record (Assessment Forms, MIS & paper record ).

Participates in daily patient care meeting providing updates as required.

II. Other Job Related Duties / Skills

Assists in the completion of quarterly inventory counts as required.

Assists the pharmacist(s) in obtaining outstanding lab results from labs as requested.

Follows NELC policies and procedures in the normal conduction of company business.

Assures that professional practice complies with state and federal regulations including, but not limited to the HIPAA Privacy and Security regulations and NELC’s Corporate Compliance Program.

Ensures that confidentiality of patient information is maintained in accordance with state and HIPAA Privacy and Security regulations.

Participates in company Performance Improvement Program via appropriate completion of Occurrence Reports and Customer Complaints and the offering of recommendations for improvements based on trends noted.

Effectively communicates both verbally & in writing inside and outside the organization; selects appropriate means of communication; questions to seek clarification and understanding; maintains confidentiality; listens actively to others; conveys appropriate information to others.

Takes the initiative to meet internal and external customer needs in a timely and courteous manner; maintains a high level of customer satisfaction; follows up on customer complaints / concerns.

Establishes and maintains good working relationships; shows respect and concern for the feelings of others; interfaces effectively with all levels of the organization; focuses on situations rather that personalities in relating to others; works cooperatively within a group; accepts constructive feedback.

Displays good judgment; takes the initiative rather than waiting to be told; make practical suggestions; learns from past experiences and uses those insights to handle new situations effectively; defines problems logically and develops appropriate solutions; uses creative approaches.

Completes appropriate amount of work in a timely manner without jeopardizing quality; uses time effectively to consistently accomplish objectives and meet deadlines; organizes workload for requirements of the job; set priorities and discriminates between important and unimportant matters; anticipates needs / problems; maintains attention to detail.

Demonstrates fiscal responsibility through the efficient use of company resources and timely completion of company expense reports as required.

Participates in orientation and training of new personnel as needed.

Participates in ongoing professional development via regular attendance at department meetings, in-services, and other educational programs pertinent to his / her job.

Performs other duties / projects as assigned by direct supervisor.

Adheres to NELC’s professional appearance standards.

Assists the Order Processing Technician / Pharmacist in the picking / packing of products and supplies to be delivered to patients as needed.

Required Qualifications / Skills

Educational / Professional Requirements :

High School Diploma or equivalent required.

One (1) year (minimum) experience in IV admixtures using an IV laminar flow hood in hospital or homecare setting required.

Previous experience in customer service field required.

Previous experience in healthcare field preferred.

Regulatory Requirements :

Certification / Licensure as Pharmacy Technician as required by state specific Board of Pharmacy regulations.

Knowledge of HIPAA Privacy and Security requirements preferred.

Knowledge of the Joint Commission accreditation process preferred.

Skills :

Ability to perform accurate dosage calculations when filling various prescriptions for all age populations required.

Ability to apply common sense and understanding to carry out instruction provided in written, oral and diagram formats required.

Ability to recognize inappropriate dosing based in available dosing forms for various age groups required.

Ability to communicate effectively with all levels of personnel and customers required.

Excellent organizational skills required.

Knowledge / practical experience with microcomputer systems such as Microsoft Office (Word, Excel, Power Point, Outlook) required.

Dependability in attendance and job performance required.

Ability to communicate effectively with patients and all levels of NELC staff.Physical Demands : See attached description

DESCRIPTION OF PHYSICAL DEMANDSJob Title

PSR / Pharmacy Technician

Date of Hire / Transfer

Department

Pharmacy Department

Date Developed

1 / 2025

Check the appropriate box for each of the following items to best describe the extent of the specific activity performed by the staff members in this position.

PHYSICAL DEMANDS

WORK ENVIRONMENT

On the job time is spent in the following physical activities. Show the amount of time by checking the appropriate boxes below.

This job requires exposure to the following environmental conditions. Show the amount of time by checking the appropriate boxes below.

Activity

NONE

Up to 1 / 3

1 / 3 to ½

2 / 3 or more

Condition

NONE

Up to 1 / 3

1 / 3 to ½

2 / 3 or more

Stand

Wet, humid (non-weather)

Walk

Work near moving mechanical parts

Fumes or airborne particles

Talk or Hear

Toxic or caustic chemicals

Use to finger, handle or feel

Outdoor weather conditions

Push / Pull

Extreme Cold (non-weather)

Stoop, kneel, crouch or crawl

Extreme heat (non-weather)

Reach with hands and arms

Risk of electrical shock

Taste or smell

Vibration

This job requires that weight be lifted or force be exerted. Show how much and how often by checking the appropriate boxes below.

The typical noise level for the work environment is : (Check all that apply)

Lifting / Force Exertion

NONE

Up to 1 / 3

1 / 3 to ½

2 / 3 or more

Very Quiet Quiet X Moderate Noise

X Loud Noise Very Loud Noise

Up to 10 pounds

Hearing Requirements :

Up to 25 pounds

X Ability to hear alarms on Equipment X Ability to hear client call

X Ability to hear instructions

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

This job has special vision requirements. Check all that apply.

No Special Vision Requirements

X Close Vision (clear vision at 20 inches or less)

Distant Vision (clear vision at 20 feet or more)

X Color Vision (ability to identify and distinguish colors

X Peripheral Vision (ability to observe an area that can be seen up and

down or to the left or right while eyes are fixed on a given point

X Depth Perception (3 dimensional vision; ability to judge distances and

spatial relationships

X Ability to Adjust focus (ability to adjust eye(s) to bring an object into

focus

Number of Hours

Number of Hours

MOTION

MOTION

Repetitive Use of Foot Control

Right Only

Grasping : Firm / Heavy

Right Only

Left Only

Left Only

Both

Both

Repetitive use of Hands

Right Only

Fine Dexterity

Right Only

Left Only

Left Only

Both

Both

Grasping : Simple / Light

Right Only

Left Only

Both