What are the responsibilities and job description for the Sr. Systems / Network Engineer Level 3 position at New England Network Solutions?
JOB DETAILS :
Find out if this opportunity is a good fit by reading all of the information that follows below.
While we prefer local candidates, this role can be remote and located anywhere across the globe. This is a Monday through Friday Systems Engineering role supporting various client sites in the Greater Boston area.
COMPENSATION :
Base salary starting at 130K commensurate with experience, quarterly profit sharing and bonus plan, mileage reimbursement, cell / data reimbursement.
BENEFITS / HIGHLIGHTS :
100% paid medical plan including health, dental, vision
Matching 401K
Life Insurance
Disability
Paid holidays
Referral bonuses
Paid training and certifications
Company social events – quarterly team outings, retreats, holiday parties, game nights
What You'll Do :
Support our customers with great Customer Service, resolving mostly high-level support incidents.
Identify opportunities and areas of improvement while interacting with clients.
Work with clients to suggest technical solutions that meet their business needs.
Work on new installs, migrations, troubleshooting, and projects.
Interface with third party vendors and act as the liaison for the client.
Update internal and client documentation as needed and create and maintain comprehensive documentation of client environments.
Responsible for detailed time tracking of work and client interactions.
Participate in team building, knowledge / experience sharing and regular feedback and process improvement initiatives.
Serve as an escalation point for Tier 1 and 2 engineer support issues.
Participate in on-call rotation and after-hours / weekend projects and troubleshooting as needed.
Stay on top of new technology and industry trends.
What You'll Need :
Bachelor's Degree or equivalent working experience.
10 years' experience in an IT Engineering support / Consultant role, preferably at an MSP but not required.
You are a team player that can live by the NENS core values.
A passion for customer service.
Exceptional written / oral communication skills and the ability to listen.
Reliable transportation required and the ability to walk / stand for 8 hours a day.
Ability to work in a fast-paced, ever-changing environment.
Strong work ethic and self-motivated with the ability to manage multiple priorities.
Strong time management skills.
Technical Knowledge & Experience :
Advanced experience in multiple areas of the Microsoft O365 suite. SharePoint migration experience is a must-have skill.
Advanced Cloud experience with MS Azure in particular, AWS as well (setup, configuration, troubleshooting / support).
Advanced experience in Microsoft server and workstation technologies.
Advanced experience in server virtualization technologies.
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