What are the responsibilities and job description for the Front Desk Agent position at New England Recruiters?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. Bilingual or multilingual candidates are highly encouraged to apply as they will enhance our guest relations.
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, utilizing phone systems and hotel management software.
- Handle guest inquiries and requests promptly, providing accurate information about hotel services and local attractions.
- Maintain guest records and ensure all information is up-to-date in the system.
- Address any guest complaints or issues with professionalism and courtesy, striving for resolution to enhance guest satisfaction.
- Collaborate with other departments to ensure seamless guest experiences throughout their stay.
- Assist in managing phone etiquette by answering calls promptly and directing them to the appropriate personnel.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in front desk operations or customer service within a hotel or hospitality setting is preferred.
- Bilingual or multilingual abilities are a significant advantage in enhancing guest relations.
- Strong communication skills with an emphasis on phone etiquette and interpersonal interactions.
- Proficiency in hospitality management software is a plus, along with familiarity with standard phone systems.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A positive attitude, professionalism, and a commitment to providing outstanding guest services are essential for success in this role.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $15.92 - $16.15 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- North Dartmouth, MA 02747 (Required)
Ability to Relocate:
- North Dartmouth, MA 02747: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $16
