What are the responsibilities and job description for the Hotel Front Desk Manager position at New England Recruiters?
Job Summary
The Hotel Front Desk Manager plays a crucial role in ensuring a positive experience for all guests. This position is responsible for overseeing the front desk operations, managing staff, and maintaining high standards of customer service. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that every guest feels welcomed and valued.
Duties
- Supervise daily front desk operations, including check-in/check-out procedures.
- Train, mentor, and manage front desk staff to deliver exceptional guest services.
- Handle guest inquiries and resolve issues promptly and professionally.
- Maintain accurate records of room availability and reservations.
- Ensure the front desk area is well-organized, clean, and welcoming.
- Manage phone systems effectively, demonstrating excellent phone etiquette.
- Collaborate with other departments to enhance the overall guest experience.
- Implement hotel policies and procedures to ensure compliance with industry standards.
- Foster positive relationships with guests to encourage repeat visits.
Experience
- Proven experience in guest relations or customer service within the hospitality industry.
- Familiarity with hotel management software and front desk operations.
- Strong communication skills; bilingual or multilingual abilities are a plus.
- Previous experience in a supervisory role is preferred but not mandatory.
- Knowledge of phone systems and etiquette is essential for effective communication.
- A background in hospitality or hotel management will be advantageous.
We are seeking a dedicated individual who thrives in a fast-paced environment and is committed to providing outstanding service to our guests. If you have a passion for hospitality and possess the necessary skills, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Branford, CT 06405 (Required)
Ability to Relocate:
- Branford, CT 06405: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19
