Hotel Manager

Job Overview
The Hotel Manager is responsible for overseeing the daily operations of the hotel, ensuring that guests receive exceptional service and that the property runs smoothly and efficiently. This role requires a strong leader who can manage staff, maintain high standards of hospitality, and drive revenue growth while fostering a welcoming environment for both guests and employees.

Duties

• Supervise all hotel operations, including front desk, housekeeping, maintenance, and food services.
• Ensure guest satisfaction by addressing complaints and resolving issues promptly.
• Manage staff recruitment, training, and performance evaluations to maintain a motivated team.
• Oversee revenue management strategies to maximize occupancy and profitability.
• Develop and implement policies and procedures to enhance operational efficiency.
• Maintain relationships with vendors and suppliers to ensure quality service delivery.
• Monitor financial performance, including budgeting and forecasting.
• Ensure compliance with health and safety regulations as well as hotel policies.
• Foster a positive work environment that promotes teamwork and collaboration among staff.

Skills

• Strong leadership abilities to inspire and guide hotel staff effectively.
• Excellent guest relations skills to create memorable experiences for visitors.
• Proficient in hotel management practices with a solid understanding of hospitality management principles.
• Experience in supervising teams and managing human resources functions within a hotel setting.
• Knowledge of revenue management techniques to optimize hotel performance.
• Exceptional customer service skills with an emphasis on phone etiquette for effective communication with guests.
• Familiarity with phone systems used in hospitality environments to ensure seamless communication across departments.

The Hotel Manager plays a crucial role in maintaining the hotel's reputation while ensuring operational excellence and guest satisfaction. This position is ideal for individuals who are passionate about hospitality and possess the necessary skills to lead a dynamic team in a fast-paced environment.

Job Type: Full-time

Pay: $59,117.00 - $62,781.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Weekends as needed

Ability to Commute:

• Newington, CT 06111 (Preferred)

Ability to Relocate:

• Newington, CT 06111: Relocate before starting work (Preferred)

Work Location: In person

Salary : $59,117 - $62,781