What are the responsibilities and job description for the Guest Services, Golf position at New England Sports Hub and Event?
Company Overview
NE Sports Hub, "the Hub", is a cutting-edge, world class facility, offering sports and entertainment to athletes of all ages and abilities. With 135k square feet of indoor sports and entertainment space, we are the largest indoor sports dome in New England and the first to provide Trackman golf performance range technology. Our offerings include Golf & Range, Turf Sports, Sports Performance as well as food & beverage offerings. We are looking for guest experience minded individuals to join our fitness focused, fun team.
Position Summary Working under the supervision of the Assistant Golf Professional, the Guest Services, Golf staff member will provide member and guest support to those using the golf area. Leveraging excellent customer service capabilities, the Guest Services, Golf staff member will answer questions, check in guests and manage bag storage and retrieval.
This position requires the ability to work flexible hours including nights and weekends.
Responsibilities
- Greeting and checking in members and guests to their simulator bay or driving range bay
- Being a point of contact for members and guests related to the golf area of the facility, and answering any questions they may have
- Retrieving member bags from bag storage before their scheduled time and returning bags after use
- Utilizing Trackman system for daily golf operations
- Work cross functionally to support all golf related activities as appropriate
- Pick golf balls from the range using golf cart with ball picker.
- Cross train with and provide back up to other team members as required
Work Location: In person, on-site
Requirements:Experience/Required Skills
- Prior customer service or retail experience
- Excellent interpersonal and communication skills to interact effectively with members, guests, staff and vendors
- Strong organizational and administrative capabilities
Physical Requirements
- Ability to stand and move around the facility for long periods of time, including walking up and down stairs
- Frequent lifting 20-30lbs
- Occasional lifting of up to 40lbs
Salary : $14 - $17