Bartender

Company Overview:

NE Sports Hub, "the Hub", is a cutting-edge, world class facility, offering sports and entertainment to athletes of all ages and abilities. With 135k square feet of indoor sports and entertainment space, we are the largest indoor sports dome in New England and the first to provide Trackman golf performance range technology. Our offerings include Golf & Range, Turf Sports, Sports Performance as well as food & beverage offerings. We are looking for guest experience minded individuals to join our fitness focused, fun team.

Position Summary:

The Bartender is responsible for providing excellent customer service by preparing and serving a variety of alcoholic and non-alcoholic beverages in a professional and efficient manner. This role involves ensuring that guests are served responsibly, creating a welcoming atmosphere, and maintaining a clean and organized bar area. The Bartender will also be expected to provide recommendations, manage the bar’s stock, and contribute to the overall guest experience.

Responsibilities :

Customer Service:

• Greet and welcome guests in a friendly and professional manner.
• Take beverage orders and make recommendations based on guest preferences or specials.
• Prepare and serve drinks, including cocktails, beer, wine, and non-alcoholic beverages, accurately and in a timely manner.
• Engage with guests, create a positive and energetic atmosphere, and ensure guests have a memorable experience.
• Handle customer complaints or concerns in a professional manner, ensuring guest satisfaction.
• Upsell products (e.g., premium liquors, specialty cocktails, wine pairings) and promote daily specials.

Bar Operations:

• Prepare, garnish, and serve drinks according to standard recipes and guest preferences.
• Maintain knowledge of current drink trends, new products, and cocktail techniques.
• Ensure the bar area is organized, clean, and well-stocked at all times, including replenishing garnishes, glassware, and liquor.
• Clean and sanitize bar tools, equipment, and workstations during and after shifts.
• Ensure all drinks are served with proper presentation and appropriate glassware.

Cash Handling & Transactions:

• Process customer payments accurately, including handling cash, credit cards, or tabs.
• Maintain a balanced cash drawer, process tips, and provide accurate change.
• Keep track of tabs, handle closing checks, and close out customers at the end of the night.
• Ensure all transactions are processed in compliance with company policies and procedures.

Inventory & Stock Management:

• Monitor and manage the bar’s inventory, ensuring an adequate supply of liquor, mixers, and other bar essentials.
• Assist in tracking inventory levels and place orders when supplies are low.
• Ensure proper rotation of stock to prevent waste or spoilage.
• Report any broken equipment or inventory shortages to the manager.

Health & Safety Compliance:

• Adhere to all alcohol service laws and regulations, including checking IDs to verify the legal drinking age.
• Serve alcohol responsibly, ensuring customers are not over-served or intoxicated.
• Maintain a clean and sanitary work environment, ensuring that all equipment and surfaces are sanitized.
• Follow all food safety regulations regarding the preparation, storage, and serving of beverages.

Team Collaboration & Communication:

• Work closely with other bartenders, servers, and kitchen staff to ensure smooth and efficient operations.
• Communicate effectively with front-of-house staff to ensure timely and accurate drink orders.
• Assist with opening and closing duties, including setting up and breaking down the bar area.

Experience:

• Previous bartending experience (at least 1-2 years) in a restaurant, bar, or nightclub is preferred.
• Experience with cocktail preparation and knowledge of various drink recipes is highly desired.
• Knowledge of wine, beer, and spirits, as well as popular drink trends, is a plus.
• Strong customer service and communication skills.
• Ability to multitask and manage a busy bar environment, especially during peak hours.
• Ability to remain calm under pressure and handle difficult or intoxicated customers.
• Basic math skills for handling cash and processing payments.
• Knowledge of alcohol laws and responsible beverage service practices.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Formal bartending or hospitality training is a plus but not required.
• High school diploma or equivalent preferred.

Physical Requirements:

• Ability to stand for extended periods and move throughout the venue, including kitchens, dining areas, and storage facilities.
• Ability to lift and carry items including trays of food and drink weighing 20-30 pounds regularly. Occasionally lift and carry items weighing up to 50 pounds, including food products, supplies, and equipment.
• Frequent bending, stooping, and reaching to access storage areas and inventory.

Work Location: This position requires 100% on-site attendance.